Location: HCG WI DELLS

Department: HCG-WD Rooms

Summary:

DOQ (depending on qualifications)

POSITION OVERVIEW

The Guest Service Representative will be responsible for answering and directing incoming facility and guest phone calls, making guest reservations, registering and checking out guests, addressing all manners of inquiry and requests for personalized service, all of which ultimately enhances every interaction for our guests and employees; customer service is our top priority for both internal and external guests.

MINIMUM QUALIFICATIONS

EDUCATION:

1.High school graduate or equivalent.

ESSENTIAL:

1.All casino employees will be subject to the Criminal and Background restrictions of the

Ho-Chunk Nation.

2.Must have valid driver’s license, dependable transportation, and proper insurance.

EXPERIENCE:

1.One (1) year of customer service experience preferred.

2. Minimum of three (3) months of cash handling experience preferred.

3. Previous experience with a Hotel Property Management System preferred.