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Posted 1w ago

Guest Services Representative

@ LaTour Hotels and Resorts
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Ocean City, Maryland, United States
$17-$18/hrOnsiteFull Time
Responsibilities:greeting guests, processing check-in, resolving issues
Requirements Summary:High school diploma/GED required; customer service experience preferred but not required. Must be guest-focused, organized, and able to stand/walk for long periods, lift up to 50 lbs occasionally, handle cash, and work varied shifts including weekends and holidays.
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Job Description

Now Hiring: Full-Time Guest Service Representative

Location: Coconut Malorie Resort – Ocean City, MD

Company: LaTour Hotels and Resorts, Inc.

Are you passionate about hospitality and delivering outstanding service? Do you thrive in fast-paced, guest-focused environments? Join LaTour Hotels and Resorts at our beautiful Coconut Malorie Resort in Ocean City, MD as a Guest Service Representative (GSR) and become part of a team that values excellence, energy, and creating memorable guest experiences.

 

Why Work With Us?

LaTour Hotels and Resorts offers more than just a job—we offer a career with purpose and perks! As a full-time team member, you'll enjoy:

  • Competitive pay and benefits package

  • Medical, dental, and vision insurance

  • Company-paid short-term disability and life insurance

  • Voluntary benefits and wellness perks

  • 401(k) retirement plan with company match

  • Employee Stock Ownership Plan (ESOP) – become an owner!

  • Travel discounts and resort perks

  • A positive, inclusive work environment where your voice matters

  • Equal Opportunity Employer (EOE)

 

About the Role

As a Guest Service Representative, you'll be the warm, welcoming face of our hotel—ensuring each guest feels valued, cared for, and completely at home. From check-in to check-out, you’ll provide seamless service that leaves a lasting impression.

 

Key Responsibilities

  • Greet all guests with a smile and professional hospitality

  • Efficiently handle check-in and check-out procedures

  • Make welcome and departure calls per company standards

  • Proactively resolve guest concerns or direct them to the right resource

  • Answer phones, emails, and voicemails promptly and courteously

  • Complete daily shift checklists and communicate handoffs between shifts

  • Collaborate with housekeeping, kitchen, and maintenance to meet guest needs

  • Monitor and balance cash drawer; report discrepancies to management

  • Maintain a tidy, organized, and professional front desk area

  • Perform concierge and bell services as needed