Position Summary
The Head of AI for the Business Unit is the senior leader responsible for the BU’s AI strategy and execution, with a mandate to convert AI capability into measurable business performance. Reporting to the BU President, this role owns the BU’s AI roadmap end-to-end: from mapping the BU’s processes, to scoring automation opportunities by ROI and feasibility, to building and deploying AI-powered solutions, to driving adoption and measuring the resulting business impact across productivity, quality, speed, margin, and decision-making.
This is a hands-on leadership role. The Head of AI manages a small team of Forward Deployed Engineers (FDEs) embedded in the BU’s departments, partners with the central AI Enablement function at corporate for platform support, and engages with the company-wide AI Steering Committee on cross-BU patterns. We are looking for a leader senior enough to be credible with the BU President and to operate a function independently — but hands-on enough to spend meaningful time on the shop floor, in the data, and in front of users.
Key Responsibilities & Essential Functions
- Own the BU’s AI roadmap, accountable to the BU President for measurable business impact across growth, margin, productivity, quality, speed, and decision-making
- Lead the BU’s end-to-end process mapping effort — building the complete inventory of departmental processes that serves as the funnel for AI applications
- Score and prioritize automation candidates by ROI, feasibility, adoption readiness, data availability, and business criticality; defend prioritization decisions to BU leadership
- Recruit, manage, and develop a team of department-level Forward Deployed Engineers — initially 1–3 per BU onshore/offshore, scaling with demonstrated readiness
- Build and deploy AI applications using Claude and other approved tools; design measurement frameworks to track impact per application, including baseline, expected benefit, user adoption, and realized business impact
- Drive enterprise AI tool adoption across the BU; serve as the local champion and trainer
- Partner with the central AI Enablement function (corporate IT) for tools, data access, vendor agreements, governance, cybersecurity, and responsible AI standards — escalating blockers through the company’s Unblock queue
- Represent the BU in the company-wide AI Steering Committee on cross-BU patterns, shared learnings, and structural improvements
- Track and report against KPIs: percent of BU processes mapped, percent automated by milestone, business impact per deployed application, adoption by target users, Finance-validated business impact, and scalability of deployed application