The Front Office Manager for the Hospitality Group is responsible for directing and administering all Front Office operations, ensuring exceptional guest service and efficient registration processes, including check-in and check-out procedures. This role oversees room inventory and availability while implementing guest service standards and initiatives to enhance overall product quality and profitability. Additionally, the Front Office Manager manages budgeting and forecasting, enforces policies and procedures, and participates in meetings to drive departmental success. Strong leadership, organizational skills, and a commitment to guest satisfaction are essential for this position.

Team Member Benefits: 

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  Medical, Dental and Vision 

  
  


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  Employer Paid Life Insurance 

  
  


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  Other Supplemental Benefits 

  
  


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  Employer Matched 401K 

  
  


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  Hotel Room Discounts across multiple brands 

  
  


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  Enhanced paid vacation, sick time and holiday pay 

  
  

Essential Job Functions:

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  Direct and administer all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation 

  
  


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  Interview, recruit, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards. 

  
  


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  Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction. Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance. 

  
  


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  Assist with the property accounting functions including but not limited to Accounts payable and receivable, house bank audits, petty cash, and tax. 

  
  


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  Lead, develop and support associates to ensure they are performing in accordance with established  

  
  


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  standards and TKo core values. 

  
  


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  Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. 

  
  


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  Prepare schedules based upon budget & occupancy, assigning duties to workers and scheduling shifts to cover staffing needs. 

  
  

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  Conducts performance evaluations that are timely and constructive. 

  
  


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  Handles discipline of team members as needed and in accordance of company policy. 

  
  


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  Monitor and maintain the front office systems and equipment to ensure optimum performance. 

  
  


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  Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. 

  
  


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  Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events 

  
  


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  Run and complete daily reports, analyze data and make decisions based on data 

  
  


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  Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. 

  
  


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  Perform other duties as requested by management. 

  
  


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  Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance.