SUMMARY: Directs and supervises staff responsible for the administrative functions of the Housing Management Division. Oversees division operations and evaluates programs, services, and activities to ensure they effectively meet community needs. Identifies operational challenges, establishes priorities, and implements solutions to improve service delivery and program effectiveness. Reports directly to the Housing Director.

PRIMARY DUTIES AND RESPONSIBILITIES:

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

Manages and administers all Town/County community housing programs, services, and properties to ensure they are delivered and maintained in an effective and efficient manner.
Sales and Rental Program: Manages the Housing Sales Coordinator, overseeing the weighted drawing process, sales process, and leasing process.
Compliance Program: Manages the Compliance Analyst, overseeing annual compliance checks, defaults, and special requests in accordance with the Housing Rules and Regulations. When necessary, oversees formal and informal hearings, working with the Regional Housing Authority Board when appropriate.
Asset Management: Manages contracts with property managers for Housing Department and Housing Authority properties to ensure that all housing is safe and maintained and lease payments are paid in a timely manner. .
Department Administrations: Manages the Housing Analyst, overseeing day-to-day management of the Housing Department budget and the department’s online software, Yardi.
Housing Authority Board Management: Manages the Housing Authority Board budget day-to-day and facilitates Housing Authority Board meetings.
Consolidates and standardizes the Housing Department Rules and Regulations, deed restriction templates, and application processes.
Supervises assigned staff, including but not limited to, hiring, establishing performance goals, delegating tasks and authority, training, evaluating employee performance, counseling, and discipline if necessary. Coordinates, completes, and submits payroll change forms and supporting documentation to Housing Director for approval.
Coordinates the work of and trains other staff on specific programs or projects, provides technical expertise and review of the work of staff for completeness, accuracy and compliance with laws, regulations, procedures, and internal policies.
Supports the relationship between the Town and County staff and the general public by demonstrating courteous and cooperative behavior when interacting with visitors and Town/County staff; maintains confidentiality of work-related issues and Town/County information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS:

Education and Experience:

Bachelor’s degree in planning, social services, public administration, real estate, business, or related field
5+ years of experience in a housing, community development, or enriched housing program which includes a minimum of one year of supervisory experience.
Spanish language proficiency is a plus, but not required.

Required Licenses and Certifications:

Must possess a valid Wyoming/Idaho Driver’s License and maintain an acceptable driving record.

Required Knowledge of (may be acquired through training):

Principles of program planning and implementation and community development.
Principles and processes for providing excellent customer service including customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.
County organization, operations, policies, and procedures.
Federal, State, and local laws, rules and regulations affecting community development and community housing assistance programs.
Community service agencies and other local assistance programs.
Principles and practices of project management and documentation.
Methods and techniques of public education and outreach
English usage, spelling, vocabulary, grammar, proofreading, and punctuation.
Business computers, standard MS Office software applications, specialized software applications, and basic internet technologies.

Required Skills in:

Interpreting and making decisions in accordance with appropriate laws, regulations, and policies.
Utilizing evaluation criteria and management of information tracking systems.
Budgeting, including accounts payable and receivable.
Reviewing, updating, and maintaining files, reports, and documentation for housing and grant programs.
Communicating effectively, both verbal and written.
Motivating, developing, and directing people as they work.
Using logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Developing and making oral and written presentations to groups and organizations of various sizes.
Assessing and prioritizing multiple tasks, projects and demands.
Operating a personal computer utilizing a variety of business software.
Using good judgment in relationships with renters, owners, and the community at large.

Work Environment:

Work is performed in a standard office environment. May perform site visits to construction sites, housing sites, attend meetings and conferences.