HR Generalist – Build Relationships, Solve Problems, and Support Employees Every Day

Are you an HR professional who enjoys variety, problem-solving, and building strong relationships?

The Highlands at Wyomissing^® is seeking an experienced Human Resources Generalist to support our growing team. This role is ideal for someone who thrives in a fast-paced environment and enjoys balancing employee relations, benefits, leave administration, compliance, onboarding, and HR operations. You'll work directly with employees and managers, helping to create a positive workplace experience while ensuring compliance with employment laws and company policies.

What makes this opportunity different?

Broad HR responsibilities, not just one specialty area
Direct interaction with leaders across the organization
Meaningful work in a mission-driven senior living community
Opportunity to make recommendations and improve HR processes
Supportive team culture focused on service and excellence

Summary of Responsibilities:

The Human Resources Generalist supports a broad range of HR functions, including recruitment, onboarding, employee relations, benefits administration, leave management, workers' compensation, compliance, and employee engagement. This position partners with leaders and employees to foster a positive workplace culture, ensure compliance with employment laws and organizational policies, and maintain the confidentiality of employee information. The HR Generalist maintains HR records, supports payroll operations, manages employee clearances, and contributes to the development and improvement of HR programs, policies, and procedures. The HR Generalist also provides cross-functional support for payroll and benefits administration and serves as a designated backup to ensure continuity of operations during vacations, leaves, and other staff absences.

Essential Functions/Duties:

Employee Relations and HR Partnership

Partners with leadership and employees to improve work relationships, build morale, and increase productivity and retention.
Advises employees and leadership on the implementation of policies, programs, and
Coordinate employee involvement programs such as employee assistance, employee meetings, wellness activities, etc.
Assists in the development of personnel policies and Recommends new approaches, policies, and procedures to advance employee engagement and improve efficiency of the department and services provided.

Leave and Workers’ Compensation Administration

Administers employee leaves of absence including FMLA, ADA, Unpaid Leave, and short-term Ensure that leaves are processed and tracked accurately and in a timely manner.
Administers workers' compensation claims, ensures timely claim reporting, coordinates communication among employees, supervisors, and claim administrators, and communicates work restrictions as appropriate.
Assist with administration of employee benefits programs, including enrollment and maintenance of employee benefits records and communication of benefits information for new hires, during open enrollment, and for change in

HR Compliance and Risk Management

Administers employment eligibility verification processes, including completion, maintenance, reverification, and retention of I-9 documentation in compliance with federal regulations.
Supports regulatory audits, surveys, accreditation reviews, and requests for employee records by maintaining accurate personnel, licensure, training, and compliance documentation.
Assists with compliance related to federal and state wage and hour laws, including timekeeping practices, meal and rest period requirements, overtime calculations, pay equity considerations, and payroll audits.
Maintains compliance with data privacy, cybersecurity, and information governance practices related to employee information, HRIS systems, electronic personnel records, and confidential organizational data.

HR Operations and Professional Development

Provides backup support for payroll and benefits administration during vacations, leaves of absence, illness, and other staffing absences to ensure continuity of operations.
Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

Strong organizational, follow-up, and time management skills.
Exceptional attention to detail with the ability to maintain accurate records, audit information for accuracy, identify inconsistencies, and ensure compliance with organizational policies and regulatory requirements.
Demonstrated accountability, initiative, and results-oriented approach to work.
Proficiency with HR technology, HRIS platforms, Microsoft Office applications, and other business systems.
Ability to work independently, manage competing priorities, and meet deadlines in a fast-paced environment.
Strong analytical, problem-solving, compliance, and process improvement skills.
Excellent verbal, written, interpersonal, and presentation communication skills.
Demonstrated ability to build relationships, influence stakeholders, and maintain confidentiality in sensitive situations.
Knowledge of employee relations practices, including conflict resolution, mediation, workplace investigations, and change management.
Ability to interpret and apply federal, state, and local employment laws and regulations.
Demonstrated cultural competency and ability to work effectively with individuals from diverse backgrounds and experiences.

Core Values:

AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
COMMITMENT: Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
COMPASSIONATE: Is empathetic, mindful, and kind.
INNOVATIVE: Is curious. Identifies new methods and efficiencies.
RESULTS-DRIVEN: Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
TEAM ORIENTED: Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

SAFETY: Practices safe behaviors to ensure the safety of all.
KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

This is a full-time, non-exempt position in a health care facility that is open 24 hours a day, 365 days a Standard days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Work during inclement weather will be required.
This position requires flexibility to work during nonstandard hours when the need arises, including evenings and weekends to assist with employee meetings and events scheduled around 3 operating work shifts.

Travel:

Limited local travel is expected for this position as needed.

Education and Experience Requirements:

High school Diploma or GED (required)
Associate degree and 5-7 years of HR experience, a bachelors' degree and 3-5 years of HR generalist experience, or any similar combination of education and experience.
3-5 years' HRIS experience (Required)
Experience in health, human services, or community services field (Preferred)
Knowledge of federal, state and local labor legislation (Required)
SHRM-CP or PHR preferred. SHRM-SCP or SPHR also accepted. Candidates without certification must demonstrate progressive HR experience and obtain a professional HR certification within 24 months of hire.
Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

Medical Screening
Criminal History Clearance
FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
Immigration and naturalization (I-9) Clearance

Physical Requirements and Physical Demands:

Must be able to communicate (speak and hear) clearly in person and over
Must be able to accurately document pertinent information in writing or by
Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
The employee frequently is required to stand; walk; use hands to handle or feel; and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 20 pounds.

Safety Hazards and Physical Environment:

General office working
May be exposed to blood borne
May be exposed to communicable
May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.