Job Description:
Job Title: Human Resources Generalist – Employee Services
Location: Topeka, KS
Employment Type: Full-Time
About Capitol Federal
At Capitol Federal Savings Bank, we are committed to helping individuals, families, and communities achieve financial success. With a long-standing tradition of integrity, service, and financial stewardship, we strive to deliver exceptional banking experiences to every customer we serve.
Our team members are the foundation of our success. We believe in fostering a supportive environment where employees can grow professionally, contribute meaningfully, and build rewarding careers.
Position Summary
The Human Resources Generalist – Employee Services is responsible for delivering a high-touch, customer-focused employee experience through the administration of employee lifecycle transactions, employee programs, and general HR support services. This position serves as a primary point of contact for employee inquiries and ensures timely, accurate, and compliant administration of HR processes and programs.
Key Responsibilities
The responsibilities listed below represent the primary duties of this position. Additional duties may be assigned as needed.
Employee Lifecycle Administration
Administer employee transactions, including name changes, address changes, personal information updates, and employment status changes.
Prepare and administer telework agreements and maintain related documentation.
Coordinate employee offboarding activities, including separation documentation and system updates.
Maintain employee files and records in accordance with company policies and regulatory requirements.
Prepare and distribute employment verification requests.
Assist with new hire documentation and onboarding support activities.
Coordinate leave request packets and support leave administration processes.
Employee Programs and Experience
Administer employee recognition and milestone programs.
Coordinate employee perks, discount programs, and wellness initiatives as assigned.
Maintain and administer employee programs such as the Calm App and community leadership initiatives.
Coordinate company events and employee engagement activities.
Administrative Support
Manage HR inboxes and respond to general employee inquiries.
Administer DocuSign processes and maintain electronic records.
Process requests for checks, supplies, and departmental administrative needs.
Maintain HR documents, forms, and process documentation.
Support department projects and process improvement initiatives.
Reporting and Metrics
Monitor service-level metrics and employee transaction data.
Assist with employee experience reporting and dashboard updates.
Identify opportunities to improve efficiency and customer service.
General Responsibilities
Partner with HR leadership to escalate complex employee or organizational issues
Participate in departmental initiatives and process improvement efforts
Maintain confidentiality of all employee and organizational information
Performs other job-related duties as assigned, provided such duties are within the employee's qualifications and the employee has received appropriate training, guidance, or resources necessary to perform the work safely and effectively.
Participate in proactive team efforts to achieve departmental and company goals.
Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Required Qualifications
Three (3) or more years of progressively responsible HR experience.
Bachelor's degree in Human Resources, Business Administration, or related field preferred.
Skills
Strong customer service and interpersonal skills.
Excellent organizational and administrative abilities.
Ability to manage multiple priorities while maintaining confidentiality.
Proficiency in Microsoft Office and HRIS systems; Workday experience preferred.
Core Competencies
Successful candidates typically demonstrate the following competencies:
Customer Focus
Communication Skills
Integrity and Professionalism
Problem Solving
Attention to Detail
Team Collaboration
Unconditional Ethics
Why Join Capitol Federal?
Capitol Federal offers employees a supportive workplace and opportunities for career growth.
Benefits may include:
Competitive compensation
Retirement and savings plans
Flexible Spending Accounts
Paid time off and holidays
Employee Assistance Program
Health, Dental, Life and Disability coverage
Parental Leave
Professional development opportunities
Career Advancement Pathways
CapFed® is an equal opportunity employer.