Position Summary

The Hybrid Service Advisor / Parts Counter / Express Technician supports dealership operations by assisting customers with service needs, parts sales, and light maintenance services. This role requires strong customer service skills, basic automotive knowledge, and the ability to multitask in a fast-paced environment.

Essential Duties and Responsibilities

Service Advisor Responsibilities

Greet customers and assist with scheduling service appointments
Write repair orders and document customer concerns accurately
Communicate recommended services and maintenance needs
Provide updates to customers regarding vehicle status and completion times
Coordinate with technicians and management to ensure timely repairs
Process customer payments and close repair orders

Parts Counter Responsibilities

Assist customers and technicians with locating and ordering parts
Maintain accurate inventory records and stock levels
Receive, stock, and organize incoming parts shipments
Process parts invoices and returns
Ensure parts department areas remain clean and organized

Express Technician Responsibilities

Perform basic maintenance services including:

Oil changes
Tire rotations
Battery testing/replacement
Multi-point inspections
Wiper blade and filter replacements

Inspect vehicles for additional service needs
Maintain a clean and safe work area
Follow dealership and manufacturer procedures

Qualifications

High school diploma or equivalent preferred
Prior automotive dealership or repair shop experience preferred
Basic automotive mechanical knowledge required
Strong customer service and communication skills
Ability to work in a fast-paced environment
Valid driver's license and acceptable driving record required
Ability to lift up to 50 pounds and stand for extended periods

Skills and Abilities

Strong organizational and multitasking skills
Basic computer proficiency
Ability to work independently and as part of a team
Professional appearance and attitude
Attention to detail