HiringCafe
Posted 1mo ago

Implementation Engineer (Remote - Louisiana Territory)

@ i3 Verticals
View All Jobs
Shreveport, Louisiana, United States
RemoteFull Time
Responsibilities:Reviews contracts, Consults stakeholders, Configures solution
Requirements Summary:Associate degree or 3+ years software implementation; strong communication; works independently; analytical; detail-oriented.
Save
Mark Applied
Hide Job
Report & Hide
Job Description

JOB TITLE:  Implementation Engineer – JusticeTech

FLSA STATUS: Exempt

DEPARTMENT:  Enterprise Solutions

REPORTS TO: Director, Implementations

SUPERVISORY RESPONSIBILITIES: No

JOB LOCATION:  Remote - Louisiana

TRAVEL:  Up to 40%

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Reviews contracts for understanding and adherence to the scope of work
  • Consults with and partners with internal and external stakeholders to understand customer’s business processes
  • Confirms environmental requirements and access
  • Analyzes current state and future state to ensure features and functionality meets scoped requirements
  • Installs databases and software and configures the solution to meet the customer’s needs
  • Sets up and conducts solution demonstrations
  • Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
  • Trains and/or assists with client/end-user training
  • Provides client support during testing, go-live, and post-go-live
  • Resolves issues/bugs
  • Migrates solution to production and performs post-production review
  • Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
  • Works with Support to transition customer solutions to the maintenance phase
  • Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
  • Facilitates internal and external meetings
  • Maintains positive relationships with both internal and external partners
  • Creates system or implementation process documentation for internal and external stakeholders

MINIMUM QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Associate degree in computer/software-related field or 3+ years of software implementation experience
  • Excellent communication skills with the ability to build collaborative relationships
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Self-starter
  • Detail-oriented
  • Ability to prioritize work and meet deadlines

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • Bachelor’s degree in computer/software-related field or 5 + years of software/IT customer service experience
  • 3+ years’ experience in a software, training, and implementation environment
  • 1+ years' experience with court projects