Implementation Specialist — SoftWriters

More than a technology company.

Empower LTC Pharmacies. Save Lives. Build the Future of Healthcare Technology.

About SoftWriters

SoftWriters develops innovative IT solutions that empower long-term care (LTC) pharmacies to deliver life-saving medications more efficiently and accurately. As a voted top workplace in Pittsburgh, we combine meaningful work with a collaborative culture where your contributions directly impact patient care.

The Opportunity

We're seeking an Implementation Specialist to join our growing team and help shape the future of healthcare technology. In this role, you'll guide pharmacies through training, startup, and steady-state transition, ensuring successful implementations that improve patient care and operational efficiency.

Location: Remote — Travel up to 50% of the time
Reports to: Director of Implementation

What You'll Do

• Schedule and lead weekly conference calls with new pharmacies
• Communicate project plans, timelines, and milestones clearly to customers
• Ensure pharmacies are on track for successful implementation
• Guide pharmacies through setup and configuration of key areas of the application
• Advise internal team members of current implementation status and escalate risks
• Participate in follow-up meetings and provide go-live support
• Enlist and coordinate other internal teams to ensure successful customer outcomes
• Conduct training of new customers and ongoing training as needed
• Support product sales demos by demonstrating workflows, best practices, and value to prospective customers
• Assist in the adoption of AI-enabled tools and workflows during implementation projects; provide feedback to internal teams on customer readiness and opportunities for AI enhancements
• Travel to client sites or business-related functions as necessary
• Other duties as assigned

What We're Looking For

Required:

• Bachelor's degree and/or equivalent experience in computer science, training, or pharmacy-related field
• Experience with long-term care pharmacy operations and workflow processes
• In-depth knowledge of applicable state, federal, and DEA regulations
• Demonstrated commitment to SoftWriters' Core Values
• Experience delivering excellent customer service
• Ability to troubleshoot pharmacy software applications and workflow process issues creatively and effectively
• Ability to quickly learn new software and technologies, including AI-enabled tools
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Strong communication and coordination skills with colleagues at all levels
• Excellent verbal and written communication skills
• Strong organizational skills, attention to detail, and sound technical judgment
• Ability to travel up to 50% of the time

Preferred:

• Experience supporting product demos and customer onboarding
• 5+ year's experience with long-term care pharmacy operations and workflow processes
• Familiarity with AI-driven tools in healthcare or pharmacy settings
• Prior experience in software implementation or training roles

Why You'll Love Working Here

Meaningful Work: Your efforts directly impact patient safety and pharmacy operations across the healthcare system.

Modern Work Environment: Brand new, high-tech office with stunning Pittsburgh city views, located directly on the North Shore waterfront.

Recognized Top Workplace: Consistently voted one of the best places to work in Pittsburgh.

Work-Life Balance:

• Hybrid work policy with flexible hours
• Remote-Work Bank for additional flexibility
• Paid parking provided
• PTO day on your birthday
• Floating holidays

Comprehensive Benefits:

• Competitive salary and equity participation
• 100% paid parental leave
• 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Employee wellness programs

Growth-Focused Culture:

• Continuous learning and development opportunities
• Cross-functional collaboration
• Clear career advancement paths
• Conference and training budget

Our Values in Action

• Innovators, Thought Leaders, Teachers: We invest in your growth and encourage knowledge sharing
• Accountability and Ownership: Take initiative, own outcomes, celebrate wins
• Customer-Centric: Direct connection to the pharmacies and patients we serve
• Unyielding Integrity: Ethical decision-making in everything we do
• One Team, Family Spirit: Collaborative environment where everyone's success matters

Ready to Apply?

Join a team where your skills have meaningful impact. We're looking for someone who's excited about healthcare technology and ready to grow with a dynamic, mission-driven company.

Note: This position does not sponsor work visas.

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information, or veteran status.