CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable.
Job Duties:
Job Duties:
- Receive inbound phone calls from customers
- Customer calls to place order
- Customer returning goods previously sent
- Customer calls to request warranty consideration
- Customer calls to check shipments and delivery of existing orders
- Customer complaints
- Coordinate orders
- Order entry of customer placed orders into computer system
- Reviewing customer files and previously placed orders to validate new orders
- Validate specifications of orders to our manufacturing requirements
- Return Good Authorizations (RGA)
- Write return goods authorization for returning product from the field
- This may include warranty items, incorrect shipments or returns for credit
- Warranty of Products:
- Give initial consideration of warranty from customer inquiry or complaint
- Write RGA
- Direct warranty consideration to Engineering department for analysis
- Warranty analysis will be directed back to the sales coordinator for a new order or rework order from the Sales department
- Coordinate sales from outside salespeople
- Includes order entry from assigned territory
- Coordinate orders and quotes from outside sales
- Quotations
- Gather information and specifications from prospective customers to write a quotation
- Gather the information and pricing necessary to facilitate a proper and accurate quotation
- Outbound calls
- As time allows, calls will be made into assigned territory to solicit new customers
- Return calls to customer inquiries
- Calls to solicit freight quotations