Insurance Eligibility and Verification Specialist

Role Description:
LinqCare is seeking a detail-oriented Insurance Eligibility and Verification Specialist to support our growing behavioral health operations team. This is a 100% remote 1099 contractor position with part-time or full-time availability.

This role is primarily responsible for contacting insurance companies, payer portals, and other verification resources to confirm patient eligibility, behavioral health benefits, coverage limitations, prior authorization requirements, copays, deductibles, coinsurance, and other relevant benefit details. The ideal candidate is organized, comfortable making phone calls, able to document clearly, and capable of working efficiently in a fast-paced remote environment.

This position plays an important role in helping ensure patients can access behavioral health services smoothly and that clinical and operational teams have accurate insurance information before services are provided.

Job Duties

The Insurance Eligibility and Verification Specialist will be responsible for:

• Contacting insurance companies by phone and/or payer portals to verify patient eligibility and behavioral health benefits
• Confirming coverage for outpatient behavioral health services, including therapy, psychiatric services, and related behavioral health billing codes
• Identifying patient responsibility, including copays, deductibles, coinsurance, out-of-pocket amounts, and coverage limitations
• Determining whether prior authorization, referrals, or other payer requirements are needed before services are provided
• Accurately documenting benefit information in the appropriate systems and communicating findings to internal team members
• Reviewing insurance information for accuracy and following up on missing, incomplete, or unclear details
• Supporting scheduling, billing, and clinical operations by ensuring benefit verification is completed in a timely manner
• Maintaining confidentiality of patient information and following HIPAA-compliant workflows
• Managing assigned tasks independently while meeting productivity and turnaround expectations
• Communicating clearly and professionally with insurance representatives, internal staff, and leadership
• Escalating payer issues, unusual benefit findings, or barriers to the appropriate team member
• Assisting with additional administrative or revenue cycle support tasks as needed

Qualifications

Qualified candidates should have:

• Prior experience with insurance eligibility, benefit verification, intake, billing, revenue cycle, or healthcare administration
• Excellent phone etiquette and strong verbal communication skills
• Strong attention to detail and ability to document information accurately
• Familiarity with behavioral health services, outpatient therapy, psychiatry, or integrated care preferred
• Ability to work independently in a remote setting with a high degree of self-motivation
• Strong organizational and time-management skills
• Comfort working in a fast-paced environment with multiple priorities
• Basic understanding of insurance terminology, including deductibles, copays, coinsurance, authorization, eligibility, and in-network/out-of-network benefits
• Ability to protect confidential patient information and follow HIPAA standards
• Experience with eClinicalWorks (eCW) preferred
• Experience with payer portals and insurance verification tools preferred
• Reliable internet connection and a quiet, professional remote work environment

Job Type

Part-time or Full-time
1099 Contractor Opening

Pay

$17.00 – $20.00 per hour, based on experience

Work Location

Remote

The ideal candidate is dependable, efficient, and comfortable taking ownership of assigned verification work. This position is a strong fit for someone who enjoys healthcare operations, communicates professionally, and understands the importance of accurate insurance information in helping patients access care.