HiringCafe
Posted 1d ago

Intake and Admissions Counselor

@ Santé Center for Healing
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Argyle, Texas, United States
OnsiteFull Time
Responsibilities:assessing needs, responding inquiries, documenting calls
Requirements Summary:Bachelor's in Human Services required; master’s and Texas license (LPC-A, LCDC, LMFT-A, LMSW) preferred. Minimum 1 year experience with individuals in crisis; 2 years recovery required for persons in recovery. Strong communication, assessment, documentation, and customer-service skills. On-call after hours/weekends as needed.
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Job Description

Description

This individual is responsible for assessing needs of potential patients and ensuring their referral to the service or resource to best address those needs.

Responsibilities:

  1. Responds to inquiries from individuals, their family members, and other referral sources seeking treatment information. Assesses clinical and financial appropriateness of the clients based on information obtained during interview. Telephone coverage includes On Call coverage after hours and weekends as needed.
  2. Communicates facility rules and policies to patients and their support systems.
  3. Documents calls and relevant information on Intake forms including data entry of each call and updates.
  4. Provides alternate referral sources for individuals who are not appropriate for treatment at Santé Center for Healing.
  5. Meets with new patients upon admission to facilitate the transition process into treatment.
  6. Provide tours of the facility as needed.

Requirements

Qualifications:

Bachelor’s Degree in Human Services or related field required. Masters degree and Texas license preferred: LPC-A, LCDC, LMFT-A, or LMSW. 1 year experience working with individuals in crisis. Experience in working with individuals with mental health and/or various addiction issues preferred. For persons in recovery, you must have a minimum of two years recovery.

In order to complete the essential functions of this position the employee must be able to do the following with or without accommodations.

Must be able to:

  • Work with a variety of people and departments
  • Apply persuasive skills when interacting with potential patients
  • Analyze and evaluate information
  • Effectively communicate both verbally and in written format
  • Demonstrate strong customer service skills
  • Solve problems creatively
  • Manage time effectively to meet deadlines and objectives
  • Maintain confidential information

Summary

In addition to a competitive salary, full time employees also receive: 

  • Over 5 weeks of paid vacation and sick leave annually
  • 9 paid holidays
  • 401K with company match
  • Health/Dental/Vision benefits
  • Supplemental insurance options
  • Professional development opportunities