About the Department

Pay Grade: B

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is committed to providing superior Customer Service and Communication, embracing Teamwork and fostering Accountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

DCH is currently seeking qualified applicants for the position of Intern, Intake and Triage Unit with Healthcare Facility Regulation Division. This paid internship assignment is for a duration of six months and reports directly to the Senior Manager of the Intake and Triage Unit. This is a hybrid position that requires in-office and remote work with the approval of the supervisor. The days and frequency in the office can change at any time during employment based on the business needs of the organization.

Candidates must respond to all application questions independently, based on their own qualifications and experience. The use of artificial intelligence (AI) tools or other automated content-generation systems to prepare responses is prohibited and may result in disqualification from consideration.

Position Duties

Under direct supervision, the Intern gains practical knowledge and develops foundational skills within the assigned functional area. The position assists with routine tasks and small projects, applying learned concepts while receiving guidance and feedback from a supervisor. The Intern may also contribute input to departmental or program initiatives and planning activities as part of their professional development.

Interact with constituents via the call center
Determine appropriate report based on customer’s needs
Conduct data entry reviews on each report to ensure reporting and regulatory guidelines are met.
Make program related determinations based on State and Federal Regulations
Create appropriate triage determinations based on the analysis of severity of reports
Support Regional Directors in scheduling onsite inspection/complaint investigations.
Verify data and monitor compliance of licensed Healthcare facilities with agency policy and procedures.
Work with others to provide strategic analysis.
Performs administrative duties and statistical, or compliance data analysis and reporting in support of management decision making in functional area.

Minimum Qualifications

Bachelor's degree from an accredited college or university AND currently enrolled in a graduate program relevant to the area of assignment. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

Note: Possession of a valid driver's license, which would enable the applicant to drive in Georgia, and use of a car at work, are required for employees in this job. This is a hybrid position that requires in-office and remote work with the approval of the supervisor. The days and frequency in the office can change at any time during employment based on the business needs of the organization.

Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the qualifications listed above, demonstrate some or all of the following skills/experience:

Experience in data or statistical analysis, preferably in a healthcare setting
Ability to work with highly confidential and sensitive PHI/PII information
Proficient in Medicaid and data analysis reporting tools (e.g. Business Objects, Advantage Suite, and/or DataProbe
Microsoft Office Suite Applications
Medicaid Management Information Systems (MMIS)
Currently enrolled in one of the following graduate programs: Healthcare Policy, Healthcare Administration, Nursing

Check out our Frequently Asked Questions (FAQs)

What is the internship position you are hiring for?
The internship position is for the Healthcare Facility Regulation Division (HFRD), Intake and Triage Unit at the Georgia Department of Community Health (DCH).

How will the daily responsibilities align with the learning objectives created for this role?
The intern's daily responsibilities, such as interacting with complainants & constituents, conducting data entry reviews, assisting with program-related compliance determinations, and shadowing the intake & triage process per the State Operations Manual, will align with the learning objectives by providing practical experience in healthcare regulation, compliance monitoring, data analysis, and customer service. These tasks will help the intern develop a comprehensive understanding of regulatory processes concerning the US Healthcare, particularly the Conditions of Participation with CMS as well as State of Georgia Rules & Regulations and data-driven decision-making in a healthcare setting.

What projects will the intern be expected to complete during the semester?
During the semester, the intern will be expected to complete projects such as:

Conducting a thorough review and analysis of call center interactions and triage reports.
Creating comprehensive reports on compliance data and regulatory adherence.
Developing strategic analyses to improve understanding of Federal Rules and Regulations applicable to healthcare.
Assisting in the scheduling and preparation of onsite inspections and complaint investigations.
Participating in verification projects to ensure accuracy and compliance with State of Georgia Healthcare Rules and Regulations.

What type of professional experience or hands on training will your intern gain from this role?

The intern will gain professional experience in:

Regulatory compliance and healthcare facility oversight.
Data entry, analysis, and reporting.
Customer service and interaction through the call center.
Understanding state and federal regulations related to healthcare.
Administrative support and strategic analysis in a healthcare context

How will your team support this intern with relationship building and on-the-job training efforts?
Our team will support the intern by:

Providing a structured onboarding process with training sessions on regulatory guidelines and data management.
Assigning a dedicated supervisor for regular check-ins and guidance.
Encouraging participation in team meetings and collaborative projects.
Offering opportunities for networking with professionals within the department and across DCH.
Providing feedback and mentoring to ensure professional growth and development.

How will you evaluate your intern's performance?
The intern's performance will be evaluated through:

Regular feedback sessions with their supervisor.
Assessment of completed projects and accuracy in data reporting and analysis.
Monitoring their ability to adhere to regulatory guidelines and make appropriate program-related determinations.
Evaluating their participation in team activities and support provided to regional directors.
Formal performance reviews at mid-semester and end of the internship.

Are you or someone from your team willing to serve as a mentor or coach during the internship?
Yes, we are committed to providing mentorship and coaching during the internship. Our Senior Manager of Regulatory Services, Ms. Kelly Bowles, RN, BSN, will be assigned as a mentor to offer guidance, support professional development, and help the intern navigate their role and responsibilities effectively as well as help them work with other colleagues within the department.

Other Qualifications

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED.CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to a pre-employment background history and reference check. The Intern position is temporary in nature and is not eligible for State of Georgia employee benefits, including but not limited to health insurance, retirement benefits, paid leave, holiday pay, or other benefit programs. Internship appointments are intended to provide educational and professional development opportunities and do not confer eligibility for benefits associated with regular full-time or part-time employment.

For more information about this job and other career opportunities with DCH, please visit our Careers Page: https://www.governmentjobs.com/careers/dchga.

Benefits

: N/A

Supplemental Questions

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

Are you a current employee of the Georgia Department of Community Health or an attached agency?

No
Full Time Employee
Part Time Employee
Temp or Contractor
Intern
Volunteer

What is your highest level of education completed?

Juris Doctorate
Master's Degree
Bachelor's Degree
Associates Degree
Some College/Tech School
High School Diploma
GED
None of the above

For an internship within HFRD (Healthcare Facility Regulation Division), graduate programs typically aligned with the work focus on healthcare regulation, compliance, investigation, and administrative operations. Are you currently enrolled in a related graduate degree program? If yes, please select from the options below. If the program you are enrolled in is not listed, select N/A.

Nursing
Healthcare Policy and Management
Healthcare Administration
Public Health
Health Informatics
N/A

If you selected N/A for your enrollment status, please provide the name of the graduate program you are currently enrolled in, along with the institution.

How many years of experience do you have maintaining files and working with an internal database?

Less than 1 Year
1 yr to less than 2yrs
2yrs to less than 3yrs
3yrs or more
None of the above

How many years of experience do you have in providing clear and concise communication to internal and external customers when requesting and gathering information?

None
Less than 1 Yr.
1 Yr to less than 2 Yrs.
2 Yrs. to less than 3 Yrs.
3 Yrs. to less than 5 Yrs.
5 Yrs. or more

What level of experience do you currently have in computer skills including word processing, navigating databases, and internet competency?

None
Beginner
Intermediate
Advanced
Expert

This is a hybrid position that requires in-office and remote work with the approval of your supervisor. Your days of frequency in the office can change at any time during your employment based on the business needs of the organization. Do you agree to this requirement?

Are you a US military veteran?

Required Question

Agency Information

Employer: Georgia Department of Community Health
Address: 2 M.L.K. Jr. Drive SE, 18th Floor

Atlanta, Georgia, 30334
Website: http://www.dch.georgia.gov

Internship - Intake & Triage Unit