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Posted 1mo ago

IT Business Support Analyst (32146)

@ ALTIVIA
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Haverhill, Ohio, United States
OnsiteFull Time
Responsibilities:installing hardware, troubleshooting issues, maintaining networks
Requirements Summary:Associate degree and IT certifications or relevant experience; pass TSA background check and TWIC; 40-hour week; Windows support; MS Office; strong communication; detail-oriented; basic networking.
Technical Tools Mentioned:Windows, Microsoft Office, Outlook, Excel, PowerPoint, Word, VOIP, A/V systems, Networking hardware
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Job Description

The IT Business Support Analyst will be responsible for deploying, maintaining, and supporting employee computer, printing, and phone systems at ALTIVIA’s Haverhill chemical facility.



This position will provide the first response to employee’s daily technical issues and escalate to other members of the information technology department when necessary.



 



Responsibilities:




  1. Install, configure, maintain, and troubleshoot computer hardware, software, surveillance systems & peripheral devices in a Microsoft networking environment.

  2. Install, configure, maintain, and troubleshoot communication platforms including VOIP phones, A/V systems and their components.

  3. Work with employees to diagnose and solve hardware, software, and printing issues either over the phone or face to face.

  4. Aid in the maintenance of wired & wireless network devices onsite and remotely.

  5. Support senior IT staff when necessary.