Job Title: Information Technology Specialist

Reports to: Corporate Information Technology Director

Job Summary

The Information Technology (IT) Specialist provides technical support and assists the Information Technology department in meeting the organization’s technology needs. The Specialist is responsible for responding to process, product, and service requests submitted via online support ticketing system, emails, phone calls, and in-person visits. The role is also responsible for the day-to-day operational activities of cyber security, help desk support, and network and systems administration. 

Essential Duties

• Support onsite and remote end-users with IT related problems (e.g., troubleshooting, installation, system implementation, etc.)in a responsive and service-oriented manner, maintaining incident management system to give end-users a positive IT experience.
• Provide on-call support on a scheduled rotation.
• Set up, manage, and maintain laptops, personal computers, printers, mobile devices, and other IT related equipment and maintain accurate asset inventory.
• Train staff on the use of technology features and functionality for hardware and software applications.
• Lead day-to-day cyber security efforts including monitoring security alerts, coordinating incident response, and implementing best practices for endpoint protection, phishing defense, and user awareness.
• Manage the organization’s cyber training solution including user enrollment, training assignment, completion tracking, and reporting. 
• Develop and maintain standard operating procedures for monthly security training, ensuring all employee complete required modulesand completion rates meet organizational targets. 
• Coordinate with organizational leadership to ensure cyber security compliance and address non-compliance according to policy.
• Create and administer user accounts and profiles in Active Directory.
• Maintain and support the desktop environment including supporting multiple operational systems(Windows, MAC, Apple iOS), patches, service packs, etc.
• Install and manage network printers on local area network.
• Develop and manage intranet content and engine to support organizational communication and collaboration.
• Assist IT department withother support needs andproject work to grow the technology infrastructure of the organization. 

Required Skills and Abilities

• Ability to establish priorities, work independently, and proceed with objectives without direct supervision. 
• Willingness to be open to new ideas and pivot when necessary.
• Ability to work effectively with people across different teams, departments, and physical locations. 
• Ability to present information and recommendations in verbal, written, and presentation forms in a clear and concise manner.
• Ability to break down complex problems into smaller, manageable parts. 
• Capacity to think critically, troubleshoot, and problem solve.
• Ability to note and address small errors or inconsistencies in products or processes.
• Ability to maintain a positive and professional demeanor in all interactions.

Education and Experience

• Knowledge of information technology systems, software, and hardware normally acquired by the completion of a technical certificate in information technology, cyber security, or systems administration or equivalent work experience. 
• Minimum of three years of experience as IT Specialist, Help Desk Specialist, Network Administrator or similar role.
• Experience working with O365,Active Directory, MAC, and Apple iOS.

Physical Requirements

• Ability to sit, stand, walk, and move around for extended periods of time.
• Capability to lift and carry objects of various weights up to 50 pounds occasionally.
• Proficiency in using hands, fingers, and arms for tasks such as typing and writing, grasping, pinching, and manipulating small objects.
• Sufficient visual acuity to read documents and recognize details at close and distant ranges.
• Ability to hear and understand verbal communication.
• Flexibility to bend, stoop, and reach low or high objects.
• Ability to perform physically demanding tasks, such as lifting, pushing, pulling, or carrying heavy objects occasionally.
• Adaptability to work in varying environmental conditions, such as temperature extremes, noise, dust, or fumes, depending on the nature of the job.
• Willingness to adhere to safety protocols and wear protective gear, including helmets, goggles, gloves, and safety shoes, as required by the job.

Company Culture & Values

• A Commitment to Our Purpose (COMMITTED PEOPLE) – Our mission is to serve and build up our customers, suppliers, communities, and each other, guided by the principles of our Lord Jesus Christ.  The commitment to serving and building up is easily seen in those employees that exemplify this value.
• Without Our Customers We Are Nothing (CUSTOMER FIRST) – We realize that we are blessed to serve our customers and without them, our company does not exist.  They rely on us for their success and that is a responsibility we cannot take lightly.  Our focus must be on serving them with as seamless communication and access to products as possible.
• Kind, Humble and Positive (HUMBLE) – These positive traits do not mean being a doormat to others.  But when a person is kind, humble and positive it comes through in their genuine caring for those around them.
• A Desire For “Expert” (EXPERTS) – Our people want to be seen as the experts in their specific roles.  From how we convert a bag efficiently and with highest quality, to knowledge of the product portfolio, to desiring to know more about tax or human resource policy – the desire for “expert” drives us in each of our roles.
• Intentional Growth – Developing of Self and Others (PERSONAL GROWTH)– Times, tools, and customer expectations change.  Our team members are interested in developing themselves and those around them.   We know that a stronger team is one that makes our customers and our fellow employees happier.
• Strong Work Ethic (HARD WORKERS) – The commitment to serve those around us is honorable and we respond to this by putting our strongest effort into that purpose.
• High Expectations of Self and Others (HIGH EXPECTATIONS) – We expect ourselves, and those around us, to put in our best effort.  When others struggle, we help them align towards perfection.  When we struggle, we are open and humble to hear itand course-correct accordingly.
• If It Isn’t Safe, We Don’t Do It (SAFETY) – All people deserve to return home to their loved ones safely and work in an environment where they can best execute their tasks safely.  When choosing between safety and profit, safety and efficiency, safety and feelings, safety, and “x” – we choose safety.

This job description is intended as a general outline of the primary responsibilities of the position. It is not intended to be an exhaustive or comprehensive list of all duties, responsibilities, or activities that may be required. The employer reserves the right to modify, add, or remove any responsibilities, duties, or activities as deemed necessary with or without notice. 

Volm Companies is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities and other protected characteristics. If you require reasonable accommodation to perform the essential functions of the job, please inform us and we will work with you to address your needs.

Benefits

As a family-owned and operated company, we offer a comprehensive benefits package designed to support you and your family. We offer a strong foundation of benefits, including access to medical, dental, and vision coverage, an HSA employer contribution, and a 401k with profit sharing to secure your future. To support your overall well-being and family life, we offer additional benefits beyond the core package, such as paid vacation, wellness stipends, childcare reimbursement assistance, and much more. We are committed to continuously enhancing our benefits to meet the evolving needs of our team.