HiringCafe
Posted 5h ago

IT Support (Help Desk) Partner

@ Captain D's
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Nashville, Tennessee, United States
$18-$22/hrHybridFull Time
Responsibilities:troubleshooting POS, testing hardware, teaching users
Requirements Summary:High school diploma, entry-level IT support; troubleshoot POS and Windows systems, test hardware, use office applications, communicate with restaurant staff, lift up to 25 lbs, and work a hybrid schedule after training.
Technical Tools Mentioned:POS, Office applications, Windows
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Job Description

Location: Nashville, TN

Schedule/Hybrid: Hybrid schedule (after training). 3 days in office a week.

Job Type: Entry Level

Employment Type: Full Time

Education Level: High School


As a IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment. 

What's in it for you?

  • Competitive salary
  • Vacation and sick pay
  • Hybrid work schedule/location
  • Yearly bonus potential
  • Meal benefits
  • Medical, dental, vision, FSA, and 401K plans
  • Paid Time off and Holidays (varies)
  • Low-cost prescription medications
  • PerkSpot savings and local deals
  • Employee Assistance Programs
  • Free legal assistance (Rocket Lawyer)
  • Professional development and growth opportunities

You Primary Duties:

  • Troubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).
  • Analyze and report recurring system issues in restaurants.
  • Collaborate with POS support engineers to optimize software and hardware solutions.
  • Test new hardware.
  • Utilize tools ranging from Office applications to scripting and databases.
  • Perform other duties as required and assigned.
  • Regularly interact with restaurant professionals.

Ideal Candidates display:

  • Strong oral and written communication and interpersonal skills, including technical documentation.
  • Solid organizational and prioritizing skills.
  • Able to work in a fast-paced environment and demonstrate a sense of urgency.
  • Strong customer service skills.
  • Ability to communicate effectively with technical and non-technical users.
  • Basic knowledge of Windows Operating System.

Environment: 

A successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.

Work Location/Schedule:


  • Schedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.
  • Hybrid schedule available (3 days in Office).


Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.