HiringCafe
Posted 1d ago

IT Support Specialist

@ Lentech
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Fort Meade, Maryland, United States
OnsiteFull Time
Responsibilities:supporting users, installing hardware, conducting surveys
Requirements Summary:TS/SCI with FSP and current access in MD, high school diploma/GED, 1+ years IT experience, DoD 8570 certification required (Security+ preferred), ability to lift 50 lbs and drive company vehicle, Windows and Active Directory proficiency.
Technical Tools Mentioned:Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Microsoft Windows 7, Microsoft Windows 10, Active Directory
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Job Description
Lentech is hiring an IT Support Specialist. This is an excellent opportunity to get your career started!

Key Responsibilities:
Advanced Technical Support:
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and
  • teleconferencing equipment both on-site and remotely. Troubleshoot, repair, and test hardware to
  • minimize downtime and maximize performance.
Site Surveys & Documentation:
  • Conduct comprehensive site surveys to assess existing configurations and user requirements. Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
· Hardware Acquisition & Installation:
  • Analyze current and future hardware requirements. Prepare technical specifications for hardware
  • procurement and develop detailed installation schedules to streamline deployment.
· Project Support & Reporting:
  • Prepare and deliver site installation and test reports. Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
Custom Cabling & Integration:
  • Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
Training & User Enablement:
  • Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
Infrastructure Maintenance:
  • Maintain and support government and/or vendor-manufactured fiberoptic modems, multiplexers, fiberoptic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
Operational Excellence:
  • Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and
  • documentation to ensure efficient and effective IT service management. End-User Support:
  • Act as a resource for end-user connectivity needs, providing timely and professional support and
  • guidance.
Collaboration:
  • Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.
Requirements
  • MUST BE TS/SCI with FSP and in access today through MD
  • High school diploma or GED required.
  • Minimum of 1- 2 years of relevant IT experience.
  • Must possess 8570 Certification; Security+ is highly preferred.
Technical Skills:
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Well-versed in installing Windows operating systems, software applications, antivirus programs,
  • and security patches.
  • Demonstrated ability to read, interpret, and apply information from technical manuals and
  • schematics.
  • Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
  • Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
  • Familiar with Active Directory security and policies, supporting secure and compliant IT
  • environments.
  • Proficient in supporting end-users remotely, providing timely and effective technical assistance.
  • Professional Competencies:
  • Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
  • Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
Additional Requirements:
  • Must be able to drive a company vehicle as part of job responsibilities.
  • Ability to lift and move items weighing up to 50 lbs as required.
  • Availability to work an 8-hour shift scheduled between the hours of 6:00 AM and 6:00 PM, as determined by management.
  • MUST BE TS/SCI with FSP and in access today!