Position Summary

Healthy Community Health Centers (HCHC) is seeking a dedicated IT Technical Support Specialist to support our mission-driven, patient-centered environment. As part of a collaborative healthcare team, this customer-facing role provides technical assistance for computer hardware, software, applications, and monitoring systems that support clinical and administrative operations.


Working within an FQHC setting requires a high level of flexibility, responsiveness, and teamwork. The IT Technical Support Specialist plays a critical role in ensuring technology supports seamless patient care, particularly in fast-paced and resource-sensitive environments. This position requires adaptability, strong communication, and a commitment to delivering reliable, compassionate support to staff serving diverse patient populations

Responsibilities

• Provide timely, customer-focused technical support to clinical and administrative staff, both remotely and in person
• Diagnose and resolve issues related to hardware, software, applications, and network-connected devices
• Collaborate closely with interdisciplinary teams to ensure IT systems effectively support patient care delivery
• Demonstrate flexibility in prioritizing and responding to urgent technical needs across multiple sites and departments
• Document, track, and manage support requests, resolutions, and system updates in accordance with organizational standards
• Escalate complex issues to higher-level IT teams while maintaining communication with impacted users

System Maintenance & Monitoring

• Install, configure, and maintain IT hardware and software systems to ensure optimal performance
• Proactively monitor systems and applications to identify performance concerns and potential security risks
• Apply updates, patches, and security measures to maintain system integrity and compliance
• Assist with maintaining uptime and functionality of systems critical to patient care operations

Communication & Training

• Provide clear, user-friendly technical guidance to individuals with varying levels of IT proficiency
• Translate technical solutions into practical, understandable terms for non-technical users
• Deliver training and ongoing guidance on IT best practices, including cybersecurity awareness
• Maintain a collaborative, team-oriented approach when working with staff, vendors, and IT colleagues

Teamwork & Work Environment

• Work both independently and as part of a supportive, team-based IT environment
• Partner with clinical, administrative, and leadership teams to implement and sustain effective technology solutions
• Adapt to changing priorities and shifting demands in a dynamic healthcare environment
• Support a culture of service excellence, inclusivity, and continuous improvement