HiringCafe
Posted 3w ago

Janitorial Quality Assurance Manager

@ City Wide Facility Solutions
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Baltimore, Maryland, United States
FieldFull Time
Responsibilities:managing inspections, ensuring compliance, developing relationships
Requirements Summary:High school diploma (or equivalent), 2+ years management experience in janitorial/building maintenance, strong communication and organization, reliable transportation and vehicle insurance, ability to lift up to 25 lbs, available for 5pm–1am schedule.
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Job Description

**HOURS FOR THIS POSITION ARE 5PM-1AM**

Do you have experience in building maintenance, overseeing work quality, managing processes, resolving issues? Do you have an eye for Quality Assurance and details and possess management experience and good communication skills? Are you seeking a full-time 2nd shift position? If you answered yes, consider this great opportunity with City Wide!

We are seeking a Janitorial Supervisor to join our City Wide team who is responsible for assisting with management of contract compliance for building maintenance services, as well as supporting the relationship between City Wide and our Independent Contractors who will deliver on work expectations.

Why City Wide?

City Wide Facility Solutions is a leader in the building maintenance industry across the U.S. and Canada. Our company mission is to create a Ripple effect...positively impacting the community of people we serve. Our vision is to be the First Choice for our clients, contractors and employees. Our values of community, accountability and professionalism help us model success. At City Wide, you will find a high-energy team atmosphere driven to perform in a collaborative, inclusive and fun environment.

Essential functions

  • Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
  • Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
  • Communicate with your Manager daily for any issues that need immediate attention, including the nightly recap.
  • Make recommendations for IC work assignments, manage to client standards and company guidelines and recommend actions.
  • Manage inspections, customer complaints or requests, new account starts-restarts.
  • Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other policies and procedures.
  • Ensure compliance by ICs with authorized, approved cleaning tools and equipment and their proper use.
  • Other duties as necessary.