JANITORIAL SUPERVISOR – PM
Objective: The Janitorial Supervisor is responsible for the quality control and safety of their assigned JaniTek accounts; including all service requirements and direct supervision of assigned staff and must actively and consistently meet/exceed customer expectations. The Supervisor assists the Operations Team in holding their team accountable to the JaniTek standards, including but not limited to; inspection scheduling and completion, janitor training, reporting of KPI’s, employee discipline and covering of accounts.
KEY DUTIES AND RESPONSIBILITIES:
Professionalism:
- Complete the Supervisory Training Program.
- Build a positive relationship with assigned staff and clients projecting JaniTek as a professional, caring company.
- Maintain a well-groomed professional appearance and adhere to the “Do the Right Thing” standards and codes.
- Operate safely in accordance with Company policy and procedures at all times.
Operations:
- Train subordinate employees in their job according to company standards.
- Ensure that all employees complete all required training, know, and understand company rules, security procedures, and proper chemical usage.
- Ensure that production in each building is performed as per the agreed upon task schedule, hot button sheets, and completed with satisfactory results.
- Know all service aspects of each client’s account.
- Establish inspection schedule.
- Respond to all reported management or customer complaints/requests as assigned within time frames given.
- Completes site documents daily in a satisfactory manner.
- Learn safety program and assist in handling all workers compensation claims accordingly.
- Update and coordinate schedules for supervisor visits/inspections and night project work assignments with another supervisors/detailers/project crew.
- Demonstrate good two-way communication skills with subordinates and other team members.
- Ensures all supplies and tools are in good working condition and order/monitor as needed.
- Reports any safety issues to Operations Team.
- Communicates with site contact any issues with facilities.
- Coordinate and lead daily/weekly production meetings to resolve operational issues and assign production responsibilities.
- Develop positive rapport with all staff treating all with dignity and respect.
- If applicable keep work area, files, and binder’s organizer.
MINIMUM STANDARDS OF PERFORMANCE:
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The Janitorial Supervisor will have satisfactorily completed the above responsibilities when:
- Safety standards are implemented with all subordinate staff.
- Training schedule is met for all janitorial and supervisor staff.
- Daily Work Order assignments are completed and reported as assigned.
- Sets inspection schedule prior to the start of each month and updates daily/weekly due to unforeseen events.
- The individual meets the established monthly target inspections.
- Completes all inspections reports and emails results to operations within 24 hours.
- Helps to complete all start-ups without incident.
- Follows-up on all management/customer requests within ½ hour or mutually agreed upon time frame.
- Meet formerly with Operations as required to review inspections, supervisor development, janitor, and any production scheduling.
Job Requirements:
- Bilingual English and Spanish (Required)
- Minimum Education: High School Diploma preferred
- Must be available to work a midday shift: 5:00 pm to 1:30am
- Preferably 2 years in a supervisory/leadership role
- Capable to train employees on SOP
- Problem solving ability
- Detail oriented / Organize
- Must have Valid California Driver’s License and a clean driving record
- Good Communication Skills
- Must be able to read/write in English
- Must be confident in driving will have to drive to different client site
- Must have prior janitorial experience and have provided janitorial services.
SCHEDULE:
- Monday thru Friday (occasional weekends) 5:00pm to 10:00pm