HiringCafe
Posted 1w ago

Lead Host/Hostess

@ Sportech Venues
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Stamford, Connecticut, United States
$18-$19/hrOnsiteFull Time
Responsibilities:greeting guests, managing reservations, training hosts
Requirements Summary:Previous host or restaurant experience required; supervisory experience preferred. Strong communication, customer service, reservation system familiarity, availability for evenings/weekends/holidays, ability to stand long periods and lift up to 20 lbs; must be 18+.
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Job Description

Position Summary:



The Lead Host/Hostess serves as the first point of contact for guests and plays a key role in creating a welcoming, organized, and efficient dining experience. In addition to standard hosting responsibilities, the Lead Host/Hostess oversees the host stand operations, assists with training and coaching hosts, manages reservations and seating flow, and works closely with management to ensure exceptional guest service.



Key Responsibilities:




  • Greet all guests promptly and professionally upon arrival.

  • Manage reservations, waitlists, and table assignments using reservation management systems.

  • Coordinate guest seating to maximize restaurant efficiency while maintaining excellent service standards.

  • Lead and support the host team during shifts, ensuring all duties are completed accurately and efficiently.

  • Train new hosts on company policies, guest service expectations, reservation systems, and seating procedures.

  • Monitor dining room capacity and communicate with managers and servers regarding table availability and guest flow.

  • Address guest concerns or special requests professionally and escalate issues to management when necessary.

  • Maintain a clean, organized, and professional host stand area.

  • Answer incoming phone calls, provide information, and assist with reservations and event inquiries.

  • Assist with coordinating large parties, special events, and game-day seating arrangements.

  • Ensure compliance with company policies, safety standards, and service expectations.

  • Support management with administrative tasks related to reservations, guest feedback, and host scheduling as needed.




  • Full-time position

  • Health insurance benefits

  • Paid time off

  • Employee dining discounts

  • Leadership development opportunities

  • Advancement potential within the company



Success in This Role:



The ideal Lead Host/Hostess demonstrates strong leadership, exceptional hospitality, attention to detail, and the ability to keep the front-of-house operation running smoothly while ensuring every guest feels welcomed and valued.