JOB SUMMARY

Experience in OB / Pediatrics highly preferred.

This position will greet patients, answer phones, schedule appointments, and perform other front desk activities. This position will also facilitate patient processing, ensuring excellent customer service and positive patient flow.

ESSENTIAL RESPONSIBILITIES

• Organize and oversee front office staff and patient processing.
• Stagger work schedules to ensure coverage.
• Ensure proper communication between front and back offices.
• Greet medical clinic patients upon arrival, collect necessary information, and get patients checked in.
• Receive phone calls, screen, and direct calls.
• Schedule appointments, coordinate with staff, facilitate appointment cancellations, and reschedule requests.
• Verify patient insurance information.
• Receive payments, complete daily cash flow and log sheets.
• Complete eligibility interviews to determine payment method.
• Complete medical clinic front office administrative tasks.
• Order and maintain front desk supplies.
• File documents and follow record retention policies.
• Mentor junior team members, providing guidance on difficult issues.
• Perform supervisor-level responsibilities, which may include but are not limited to overseeing daily operations, managing and training, providing guidance and support, and ensuring tasks are completed efficiently and in alignment with organizational goals.
• Perform other duties as assigned.