Serve as a resource for onsite nurses across the country to ensure best practices are established and followed at each site • Participates in supplemental onboarding and training of both Concentra and client systems and protocols • Identifies additional training opportunities for onsite colleagues • Site-specific monitoring of client-specific reporting metrics and ensuring local Concentra leaders have visibility into surveillance and other compliance metrics • Screen final onsite staff candidates (new, replacement) to ensure compatibility with and understanding of Client's program requirements • Serve as a resource for Concentra management to help create new solutions and identify enhanced programming needs; supports deployment of new solutions/programs for Client sites • Demonstrates proficiency with computer systems, including EMRs and MS Office programs (Outlook, Calendar, Word, Excel, PowerPoint) • Occasional travel, as required, for specific training needs, site meetings, and local staff support • SERVICE MENTALITY • Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values. • Dedicated to exceeding customer and patient expectations • ATTTENTION TO DETAIL • Ensures accuracy when completing tasks such as patient triage, vital signs, vision screening, audiograms, pulmonary function tests, drug screens, first aid, bandaging, IM injections, phlebotomy, EKGs, and performing quality assurance checks. • Ensures accurate, concise, timely and complete documentation of patient care, test results and other paperwork. • SENSE OF URGENCY • Provides an excellent, compassionate and warm patient experience regardless of patient volume. • Ability to manage time, prioritize and multi-task in a busy environment. • FLEXIBILITY • Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when necessary. • Ability to consistently deliver quality care in a busy clinical environment. • INITIATIVE • Identifies colleague support needs and takes action to ensure an excellent clinical outcome and patient experience. • Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care. • COMMUNICATION • Effectively and professionally communicates with all patients, clients, supervisors and peers while incorporating Orange Book values. • Demonstrates emotional intelligence in personal interactions and written communications. • Receives and understands feedback on needed clinic performance improvement and leads efforts to act on it. • TEAMWORK • Committed to personal excellence and understands how daily work contributes to center operation as a whole. • Holds self and others |