Lead Sales Aesthetician

Benefit Boutique – 35 Throckmorton Ave, Mill Valley, CA 94941

We’re Benefit Cosmetics, the indie beauty brand-turned-prestige powerhouse under the leading luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, today we’re in 59 countries with more than 3,000 BrowBars & 6,000 trained service experts worldwide. At Benefit, we believe laughter is the best cosmetic because when we’re laughing & having fun, that’s when we’re our most beautiful. We're known to work smart & laugh hard. Sound like you? You’ve come to the right place!

Essential Duties and Responsibilities

-Customer Service-

The customer is the number one focus, and all employee actions are to reflect this priority.
Greet customers within 30 seconds or less.
Traffic Stop customers when not with an existing customer.
Follow the selling formula, including all processes trained in the Global Service Handbook.
Demonstrate and sell Benefit products.
Maintain a high energy level on the floor at all times.
Build and maintain good customer relationships.
Keep accurate and complete records in the Retail/POS system.
Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.
Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.
Ensure all clients read and sign the service E-waiver form (customer protection, service release form).
Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.
Recommend additional services to determine and meet customer needs.
Use the appointment book procedure correctly to service the maximum number of customers at any given time.
Coach and lead by example to ensure Aesthetician team is compliant with above mentioned and all other customer service responsibilities.

-Results-

Achieve daily/ weekly/ monthly individual service and product goals.
Maintain target service and product sales per hour.
Sell and recommend products with each and every service, and hand over customers to Beauty Artists at the close of each service to maximize each sales opportunity.
Coach and lead by example to ensure Aesthetician team achieves above mentioned goals and other goals as assigned.
Audit State Board standards and complete monthly service audits within Boutique on a monthly basis.

-Teamwork-

Promote a professional, respectful, fun and gossip free environment for customers and employees.
Work closely with other Beauty Artists and Aestheticians to ensure excellent customer service and goal achievement.
Be on time and ready to work all shifts.
Act professionally, ethically and with integrity, using good judgment at all times. Help maintain clean and safe sales and stock areas, communicate maintenance issues to Boutique Proprietor.
Communicate inventory needs and concerns Boutique Proprietor.
Properly and accurately register all sales using the Service Receipt and all sales reporting forms.
Communicate training needs that will result in raised sales to Boutique Proprietor
Ensure compliance with all Company and Retailer policies and procedures.
Coach and lead Aesthetician team in the above-mentioned areas and all other team expectations and responsibilities.
Assist supervisor in the completion of all supply, payroll, scheduling, new Aesthetician onboarding process and other operational duties as assigned.

All other duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to
Must be comfortable selling makeup & upselling services and comfortable coaching to these.
Must be comfortable traffic stopping outside of the Boutique and comfortable coaching to these.
Stock and fill shelves, drawers, and stations.
Clean all Service Station, service rooms, and elements.
Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.
Consistent and reliable attendance.
Operate POS system, E-waiver iPad, Boutique cell phone, laptop (used for on-line scheduling).
Attend meetings and/or conference calls when necessary.
Continuous standing/ walking for a minimum of 8 hours.
Unpack and lift boxes up to 40 lbs.
Continuous bending of neck, arms, torso, and legs for a minimum of 8 hours.
Work in a fragrance filled environment.
Physical contact with clients/ customers.

Qualifications

Maintain and display a valid state issued aesthetician, cosmetologist, or waxing license. The employee is responsible for any fees, additional training and/or renewals needed as a requirement.
Proven strong retail sales and/or service history.
Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
Flexibility regarding work location; ability to work in other Boutiques if required.
Initiate and manage change in a positive manner.
Comfortable and competent at services and make-up application.
Strong communication skills.
Adept at problem solving.
Flexible and adaptable to customer needs.
This position requires the final candidate to successfully pass an E-Verify check.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.

The target salary range for this position is $22.00/hr - $26.50/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to comprehensive health, dental, and vision plans; a 401(k) plan with employer matching; various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.