About the Department

The Library Assistant, under general supervision, provides basic paraprofessional library services in an assigned service area of responsibility to support daily library operations.

Seeking an enthusiastic and creative individual to work part-time in Main Library in Monroe. Part-time employees will be working approximately 20 hours per week and will include some mornings, evenings, and Saturday hours. To do this job, you must possess strong customer engagement skills, a great sense of teamwork, and a passion for serving patrons. Our ideal candidates have the ability to effectively navigate various types of hardware and software. Requires attention to detail, high energy, and excellent communication skills. Great technology skills are required.

Position Duties

Meets the needs of each patron by promptly and efficiently using the library's resources.

Responds to the needs of coworkers in work unit.

Helps maintain the collection.

Answers telephone queries quickly and efficiently, referring callers to the appropriate library department.

Maintains knowledge of library policy and procedure.

Reports any unsafe or threatening condition to library security personnel, administration, or proper authorities.

Attends staff development programs.

Possesses basic knowledge of library's electronic and physical resources.

Helps advocate for the library and its services in both internal and external settings.

Accepts changes in hours or assigned tasks as needed to provide excellent public service; adheres to assigned schedule with regular and dependable attendance.

POSITION SPECIFIC FUNCTIONS

Circulation
Effectively and courteously assists patrons with basic to intermediate circulation transactions by using library resources and collections. Possesses basic understanding of the library's automation software. Offers suggestions and advice to patrons concerning individual reading preferences, services, and programs.

Assist staff in promoting library programs and special events to patrons of all ages.

Assist patrons with using their devices to access our materials.

Assists all library selectors in the maintenance of collection by assessing the condition of library materials, helping restock displays, and encouraging the use and checkout of all library materials.

Possesses basic reader's advisory skills.

Ensures items are shelved daily and materials are kept in order and accessible to patrons and library staff. Additionally, shelves are read for accuracy of placement and kept neat and inviting.

Accurately records statistics.

Minimum Qualifications

MINIMUM QUALIFICATIONS

Library Assistant ($17.36 - $26.04 Hourly):

Education and Experience:
Requires an Associate's Degree and one (1) year of experience of customer service; or equivalent combination of education and experience.

Library Associate ($17.92- $26.88 Hourly):

Education and Experience:
Requires a Bachelor's Degree and one (1) year of customer service experience; or equivalent combination of education and experience.

Library Specialist ($21.92 - $32.89 Hourly):

Education and Experience:
Requires a Bachelor's Degree and two (2) years of experience in customer service; or equivalent combination of education and experience.

Special Requirements:

This position may be subject to a fingerprint background check. Per NC General Statute 153A-94.2(b), applicants for a position of employment required to work with children in any capacity will be required to electronically submit fingerprints to the NC State Bureau of Investigation for a state and national criminal history record.

Benefits

: FINANCIAL PROGRAMS

DIRECT DEPOSIT

Deposit of your paycheck will be made to checking or savings accounts in a bank of your choice.

TRUIST
No Overdraft Fees
$100 Negative Balance Buffer
Online and Mobile Banking with Bill Pay

OTHER PROGRAMS

EMPLOYEE ASSISTANCE PROGRAM

The Employee Assistance Program is open to all employees and their dependents. It is a confidential service provided at no cost to the employees of the County. EAP provides certified counselors who administer assessment and brief therapy to employees who want help with a variety of personal and work-related issues such as stress, parenting concerns, grief, alcohol/drug use, family problems, financial concerns, and work-related problems.

AQUATIC AND FITNESS CENTER

We believe that staying healthy is more than just exercising regularly and eating well. Individual and family discount membership and monthly dues are available to full-time and benefitted part-time employees through payroll deduction.

Supplemental Questions

Do you have public library experience?

Why do you want to work at the library?

What skills do you possess that would enable you to provide excellent customer engagement?

What do you believe will be the most challenging aspect of this position, and what do you believe will be the most rewarding aspect?

Are you available to work mornings, evenings and Saturdays?

Required Question

Agency Information

Employer: Union County
Address: 500 North Main Street, Suite 130

Monroe, North Carolina, 28112
Phone: (704) 283-3818
Website: http://www.unioncountync.gov