Summary:

The Lift Operations Manager is a key member of the Brian Head Resort leadership team, leading a department of up to 85 lift operators, approximately 8 lift supervisors, and one administrative team member. This manager is expected to be a visible, approachable, and decisive leader who sets the tone for the entire department. The ideal candidate has a proven background in lift operations supervision or management, strong knowledge of regulatory standards, and the ability to recruit, develop, and retain a high-performing team in a demanding mountain environment.

Duties & Responsibilities:

• Leadership & Team Management
  
  
  
  
  • Oversee Recruiting, hiring, onboarding, scheduling, and managing of a department of up to 85 lift operators, ~8 lift supervisors, and one office/admin team member.
  
  
  • Serve as a visible, approachable leader who fosters a positive department culture and leads by example with professionalism and integrity.
  
  
  • Conduct regular one-on-ones, seasonal performance reviews, and corrective action processes in accordance with company policy.
  
  
  • Establish clear department goals and coach supervisors and staff toward achieving them in a timely and professional manner.
  
  
  • Develop and maintain strategies for staff retention, including recognition programs and a supportive team environment.
  
  
  
  


• Training & Documentation
  
  
  
  • Design, implement, and continuously improve a comprehensive training program for all lift operations staff, ensuring every employee is fully trained before operating equipment independently.
  
  
  • Maintain meticulous, up-to-date training records for every team member, ensuring documentation is complete, organized, and audit-ready at all times.
  
  
  • Track training completion rates and proactively identify and close any gaps prior to the start of each operating season or upon new hire onboarding.
  
  
  • Facilitate and document safety programs, drills, and certifications in compliance with ANSI and U.S. Forest Service requirements.
  
  
  • Document all significant employee conversations, counseling sessions, and corrective actions thoroughly and promptly.
  
  
  
  


• Regulatory Compliance & Safety
  
  
  
  • Ensure all lift operations fully comply with current ANSI B77 standards, U.S. Forest Service Special Use Permit requirements, and all applicable state and federal regulations.
  
  
  • Stay current on regulatory updates and industry standards; proactively update department procedures as requirements evolve.
  
  
  • Facilitate daily morning briefings covering relevant operational, weather, and event information.
  
  
  • Ensure all equipment is operated safely, competently, and in a knowledgeable manner by all personnel at all times.
  
  
  • Work with Mountain Operations Director, Risk Manager & Ski Patrol Director to conduct the incident response and documentation processes when operational issues or guest/employee incidents arise.
  
  
  
  


• Communication & Cross-Departmental Collaboration
  
  
  
  • Communicate clearly and professionally, both verbally and in writing, with staff, supervisors, resort leadership, and guests.
  
  
  • Build and maintain strong working relationships with other resort teams.
  
  
  • Collaborate with department directors and managers across the resort to accomplish shared company goals.
  
  
  • Represent the Lift Operations department in resort leadership meetings and planning discussions.
  
  
  
  


• Administration & Operations
  
  
  
  • Develop and manage the Lift Operations departmental budget, including labor, supplies, and operational expenses.
  
  
  • Utilize Google Workspace (Gmail, Google Docs, Sheets, Drive, Calendar, etc.) and resort technology systems to manage scheduling, communications, records, timecards, and reporting.
  
  
  • Develop and maintain department policies, procedures, and standard operating guidelines.
  
  
  • Conduct counseling and corrective action plans to ensure compliance with company policies and support the resort’s mission and values.
  
  
  
  

Compensation and Benefits

• Salary Range: $58,000 – $62,000 annually, commensurate with experience.


• Medical, Dental, Vision, HSA, FSA, 401(k), Life Insurance, and Paid Time Off Plan.


• Free season passes to all Resorts within the collective.


• Discounts on food, beverage, and retail outlets within the collective.


• Opportunity for additional discounts on merchandise and goods through company contracts.


• Carpool incentives and van share transportation options.


• Access to a community of active, like-minded individuals in a mountain resort setting.


• Networking and travel opportunities within the resort collective.