• Greet guest-personally; learn to recognize regulars and greet all guests with a warm and welcoming smile. 
• Embody Fiorella’s core values through constant and never ending learning from the Fiorella’s team. 
• Validate guest experience by ensuring our guests enjoyed their meals, securing their return. 
• Build my legacy at Fiorella’s by making special bonds and memories with our guests and team. 
• Communicate efficiently internally and externally to create an exceptional experience for our guests. 
• Communicate with team members in a polite and professional manner at all times.
• Inform management of guests’ feedback and comments.
• Display teamwork with all positions to adhere to all restaurant standards. 
• Complete all daily and weekly side work for each shift.
• Maintain a general working knowledge of restaurant information such as: restaurant hours, along with the addresses & phone numbers for the other Fiorella’s locations.
• Enhance the dining experience for our guests by being able to make appropriate suggestions/recommendations with my menu knowledge of each dish (ingredients and preparation). 
• Maintain an effective working knowledge of the POS system to ensure that guests’ food and beverage orders are entered accurately and in a timely manner. 
• Accurately and promptly prepares and receives guests’ payments and all transactions. 
• Be responsible for supporting and executing Fiorella’s marketing promotions and birthday club. 
• Inform guests of new products, promotions and specials. 
• Maintain positive and effective communication among team members regarding all relevant information, special considerations or concerns pertaining to guests. 
• Report all equipment problems and maintenance issues to the manager on duty.
• Communicate health and/or safety concerns/violations immediately to management.
• Pre-bus and/or prep table before and after every course; removing unnecessary items & empties from guests’ table.
• Make sure the front of the house is clean and orderly at all times. 
• Maintain a constant flow of dishes, glassware, trays and linens in and out of the kitchen and dining room. 
• Adhere to the restaurant guidelines of food, safety, and sanitation provided by the health department.
• Understand all policies, procedures, and service standards of the restaurant.
• Attend all informational and team building meetings to continue expanding my knowledge and skills. 
• Other duties as assigned.

Rising Stars Wanted

Are you ready to be valued for your full potential? Now is your chance to join a growing local restaurant group that will give you the professional skills, experience and confidence you need to build a successful career.

We are Fiorella’s Cucina. For over 20 years we have been dedicated to cooking inventive Italian-inspired cuisine, served with hospitality from the heart. As we expand into new markets, we’re looking for talented individuals who share our passion for great food and standout service to help us grow our brand.

Unlike many restaurants, Fiorella’s Cucina is dedicated to creating a culture of excellence where people love what they do and are continually learning. In addition to gaining the skills you need to excel in the restaurant industry, we offer paid time off, paid holidays, and company-sponsored medical and dental insurance. Plus, discounts on delicious food! 

What’s your passion? Whatever your career path, we can help you build the skills you need to succeed:

Cooking - work with award winning chefs who will teach you the art of cooking.
Hospitality – learn what it takes to provide an outstanding guest experience that will keep customers returning again and again.
Bartending – our team of beverage wizards will teach you how to craft the perfect drink.
Leadership – if you have what it takes to lead a team, we’ll help you learn how to run a business. 

Let’s talk. If you’re ready to take your career to the next step, we’d like to meet you. Part time or full time, if you have the passion, we’ll give you the opportunity. Schedule an interview today!