Description

Lexus Carlsbad Luxury Service Advisor

We’re seeking a high-performing Service Advisor to join our team and deliver a premium ownership experience consistent with the Lexus brand. This is not a traditional advisor role. We are building a modern, transparent, and client-focused service experience—and we’re looking for someone who can operate at a high level.

Requirements

 What You’ll Do

· Serve as the primary point of contact for service clients from check-in through delivery

· Provide a consultative, transparent experience—not transactional upselling

· Clearly communicate vehicle needs, timelines, and costs

· Manage a high-volume schedule while maintaining attention to detail and client satisfaction

· Proactively update clients via text, video, and digital tools

· Work closely with technicians to ensure accurate and efficient repairs

· Drive customer retention, CSI, and revenue growth

What We’re Looking For

· Proven experience as a Service Advisor (luxury experience preferred but not required)

· Strong ability to build trust quickly with clients

· Excellent communication and organization skills

· Tech-forward mindset (comfortable with texting, video, and digital tools)

· Ability to thrive in a fast-paced, high-expectation environment

· Competitive, accountable, and team-oriented

What We Offer

· Competitive compensation with performance-based incentives

· Health benefits and paid time off

· A positive, high-performance culture focused on growth

· Ongoing training and development

· Opportunity to be part of a modernized service experience

Pay Range: $60,000 - $120,000