Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
Leads the Digital Notification Services team responsible for managing the planning, development, and deployment of member transactional notifications by overseeing and leading the team in the management of workstreams and tasks. Translates strategic objectives and program goals into actionable plans, ensuring alignment with corporate strategy, department/division goals, governance standards, delivery frameworks, and timelines. Partners with business units, cross-functional teams, stakeholders, and executives to define project objectives, monitor progress, resolve issues, manage risks, and support change initiatives and operational improvements. Develops and mentors team members, fostering collaboration, accountability, and continuous improvement. Reports to a Manager II or higher.
Responsibilities
- Manage the day-to-day execution of program and project workstreams that support enterprise initiatives and operational goals.
- Translate objectives and goals into detailed plans, timelines, and deliverables for assigned teams.
- Coordinate cross-functional activities, monitor progress, and ensure adherence to governance standards and delivery frameworks.
- Collaborate with stakeholders to resolve issues, manage risks, and support successful delivery of programs and projects.
- Build, mentor and coach resilient teams that are able to identify opportunities to improve execution efficiency, stakeholder communication, and team collaboration.
- Lead and coach a team of Technical Product Analysts and Project Management Staff, supporting their development and performance.
- Lead delivery teams to ensure alignment and execution continuity and communicate results with stakeholders and executive teams.
- Monitor risks, issues, and dependencies within assigned workstreams; escalate and support mitigation strategies.
- Promote a culture of accountability, customer/member service, intellectual curiosity and continuous improvement.
- Ensure compliance with internal processes, governance requirements, and delivery expectations.
- May perform other duties as assigned.
Qualifications
- 5+ years of work experience in program management, project management, or related experience, including cross-functional or enterprise initiatives and managing complex, multi-project environments working with systems/technology.
- 1+ years of management experience leading teams, programs, or projects related to systems/technology.
- Broad knowledge of core program and project management practices and the ability to apply them to mid-scale business-focused initiatives using frameworks such as Agile and Waterfall.
- Experience leading and managing workstreams and teams that contribute to broader enterprise goals and deliver outcomes aligned with business objectives.
- Proven ability to translate objectives into actionable tasks, timelines, and resource assignments for team execution.
- Experience managing reporting, stakeholder updates, risk tracking, and contract/vendor deliverables.
- Strong leadership skills in guiding team members, resolving execution challenges, motivating teams, and fostering collaboration across departments.
- Skill in leading meetings, tracking milestones, preparing documentation and recommendations for stakeholder and executive audiences and escalating issues when needed.
- Understanding of how performance impacts business outcomes, customer experience, and operational efficiency.
- Advanced skill in using tools Salesforce, Workfront, Azure Dev Ops to monitor progress, generate insights, and report status.
- Ability to manage multiple priorities, projects, and support change initiatives within the program/project lifecycle.
- Bachelor’s degree in Business Administration, Program Management, Project Management, Organizational Development, Marketing, Information Technology, or related field, or equivalent combination of training, education, and experience.
Desired Qualifications
- Experience working in the digital marketing space.
- Master’s degree in Business Administration, Program Management, Project Management, or related field, or equivalent combination of education and experience.
- Experience leading teams in the delivery of repeated high volume sprint work.
- Professional Certifications (Salesforce Certifications).
- Training or coursework in leadership, business strategy, or organizational change.
- Familiarity with tools used in the delivery of marketing communications (Pega CDH, Adobe Experience Manager/Adobe Experience Cloud).
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM (After hours and weekends occasionally)
Location:
- 820 Follin Lane, Vienna, VA 22180
Company
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
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Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.