Summary:

The Manager National Accounts actively interfaces with Walmart , presents new products, and services existing business.  The Manager National Accounts will provide market information; initiate monthly on-site visits; and participate in trade shows. The Manager National Accounts will develop, maintain, and expand customer distribution ; achieving sales volume and profits consistent with company objectives.  Manage daily activities of all team employees and oversees activities involved in team accounts.

 

Essential Duties and Responsibilities:

• Present new products and a full line of the company's capabilities; pursue and evaluate new business potential, visit stores, evaluate codes, make recommendations on product offerings


• Forecast sales production needs, quantities, and trends.  Compare sales performance to budget actuals


• Provide customer support through on-site visits, follow-up on customer requests, resolving customer problems, develop product line information, review and process customer correspondence, review customer artwork


• Coordinate prepare pricing, samples, correspondence, resolve shipping problems, and provide information for sales presentations


• Review Finished Goods on Hand report and Excess or Slow Moving inventory; interface with customer and production; complete weekly report sales report, sample request, art work requirements


• Customize marketing information; prepare sales documentation, which includes product information, sales quotes, and delivery information


• Identify customer problems; make emergency on-site visits when needed; suggest and implement solutions


• Supervise the daily activities of team staff, providing coaching and instruction as necessary


• Networking within Walmart in order to secure all business opportunities


• Ensuring internal company functions give the highest level of customer service to national accounts


• Monitoring incoming orders and ensuring these are fulfilled effectively


• Holding regular monthly meetings with internal stakeholders about key accounts


• Investigating and resolving queries and issues raised by Walmart


• Taking a proactive approach to account management


• Arranging meetings with all relevant decision makers within the customer

 

Supervisory Responsibilities:

None