RESPONSIBILITIES
1. Field Operations and Affiliate Support (75%)
· Providing
Operational Support and Guidance: Partner with Affiliates through regular phone and email communication to offer
operational guidance, share best practices, provide support, and address
challenges, ensuring alignment with ATC standards and goals.
· Accreditation
Coordination for Affiliate Reviews: Liaise with Affiliates to schedule review dates,
communicate pre-visit preparation requirements, track and process follow-up
review items, coordinate and communicate about review logistics, and ensure all
required materials and information are complete and accessible before and after
each visit.
· Affiliate
Communications: Manage email and phone communications with Affiliates and relay key
information, updates, and concerns to the Director.
· Affiliate
Data Systems: Oversee data collection and input and assist Affiliates with monthly reporting
needs and requirements.
· Affiliate Records Management Manage
digital & paper files for each Affiliate
· Accreditation Documentation Track &
review documents for new centers and current Affiliates
· Complaints & Resolutions Prioritize complaints
received at the National Office. Communicate with Director and assist in response.
· Insurance
and Compliance Tracking: Support
the monitoring of insurance-related requirements and other compliance items to
help Affiliates remain in good standing
· Operational
Support to the Director: Provide general administrative and operational support to the Director of Field
Operations to maintain efficiency and consistency across field operations.
2. Accreditation Review Travel (25%)
· Conduct On-Site Accreditation Reviews: Travel approximately 6–8
weeks per year to conduct on-site accreditation reviews, either independently
or in collaboration with the Director, at approximately 20–30 locations
annually.
3. Other Responsibilities
Please note this job
description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee for this job. Duties, responsibilities and
activities may change at any time with appropriate notice.
REPORTING
RELATIONSHIP
Reports to the Director of Field
Operations
DNA ALIGNMENT
ATC is a Christ-centered, non-profit
ministry focused on substance abuse treatment and recovery. Our vision is
freeing all people from life-controlling issues through the power of Jesus
Christ. This position requires someone who is a born-again, Spirit-led believer
and agrees to the Christian doctrines found on the ATC website. This role also
requires the individual to live/work in and through these core values:
Core Values
· INTEGRITY We treat
people like Jesus did, with eyes of grace while speaking the truth.
· EXCELLENCE
Everything between the long-distance vision to the day-to-day tasks, our
ministry is worth our very best effort.
· SERVICE The men,
women, and teens in our care are treasured by our Savior, and we are honored to
serve them.
· LEADERSHIP We live
to become more like Jesus and invite as many people to come with us.
CULTURAL FIT
Energetic, positive thinker who is
humble, hungry and smart. Humility in always serving others and making the
engagement experience powerful, whether it’s a customer, a donor or fellow team
member. Hungry to perform with excellence while striving in continuous
learning. The ability to be socially and relationally smart in interacting and
engaging others on behalf of the ministry, understanding every team member
represents ATC.
CORE OBJECTIVES
The Field Operations Manager works
closely with the Director of Field Operations to support and strengthen field
operations across the ATC network. This role helps communicate the ministry’s
vision, values, and strategy to Affiliates while promoting a healthy culture
throughout the field. This position assists in operational support,
accreditation coordination, Affiliate communication, compliance monitoring,
records management, and process improvement. The Field Operations Manager helps
ensure field systems and workflows are efficient, organized, and aligned with
ATC standards.
Requirements
QUALIFICATIONS
· Minimum of three years of experience with Adult & Teen
Challenge preferred; a bachelor’s degree is a plus.
· Proven experience in operations management, process evaluation,
or a related field.
· Proficient in data entry, management, and systems like Microsoft
Office Suite and ZOHO CRM (or similar).
· Exceptional organizational skills with the ability to prioritize
and manage multiple tasks effectively.
· Strong analytical skills to assess systems, identify gaps, and
provide actionable solutions.
· Demonstrated success in setting priorities, creating solutions,
and shaping efficient processes.
· Skilled at building relationships and collaborating effectively
with Affiliates and team members through clear and impactful communication
across various channels.
· People-oriented and ministry-minded, with a heart for serving
others.
· Personal qualities of integrity, credibility, and a consistent
Christ-centered character.
· A solutions-oriented mindset with a focus on optimizing
efficiency and driving results.
· Commitment to ATC’s mission and values.
THIS JOB MIGHT BE FOR YOU IF:
· You
are inspired by the mission to support affiliates in transforming lives
affected by substance abuse and seeing transformation take place, one life at a
time, through the power of Jesus Christ.
· You empower affiliates with the tools and support to create
meaningful community impact.
· You thrive on building strong, authentic relationships and
connecting with people from diverse backgrounds.
· You’re
comfortable working both independently and collaboratively, and you
consistently make timely, effective, and ethical decisions.
· You actively listen, prioritize effectively, and communicate
with clarity, care, and consideration.
· You take initiative, stay organized, and foster excellence
through thoughtful, thorough efforts that create meaningful connections