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Posted 1w ago

Manager - Operations (Hyderabad, IN)

@ Firstsource
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Hyderabad, Telangana, India
OnsiteFull Time
Responsibilities:leading team, ensuring delivery, managing finances
Requirements Summary:Postgraduate degree required, 10+ years' experience in assessments or large-scale operations, P&L ownership, proven leadership of large teams, cross-cultural stakeholder management, and strong analytical and communication skills.
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Job Description

 


 


Job Title: Manager/Senior Manager –Assessment Operations
Location: Hyderabad


Job Summary


 


We are seeking a dynamic and detail-oriented Manager/Senior Manager to lead the Operations team at Firstsource Solutions. He/she will be responsible for managing a team of 80-100 people, ensuring operational efficiency, compliance with quality standards, and seamless coordination across cross-functional teams. A working knowledge of assessment workflows, academics and scoring will be beneficial.


 



 


Key Responsibilities


 



  • Lead and manage the Assessment Operations team of 80–100 employees in India.

  • Oversee day-to-day operations, ensuring high-quality and timely delivery of tasks.

  • Collaborate with US counterparts to align processes, share best practices, and ensure smooth coordination across geographies.

  • Drive process improvements, standard operating procedures (SOPs), and efficiency initiatives.

  • Ensure adherence to academic and operational integrity, compliance, and organizational policies.

  • Mentor, coach, and manage the professional growth of team members and managers.

  • Prepare reports, updates, and insights for leadership and global stakeholders.

  • Manage account-level P&L with responsibility for cost optimization, resource planning, and financial performance.

  • Create and present account highlights, dashboards, and business reviews for leadership and stakeholders.

  • Identify risks, propose mitigation strategies, and drive continuous improvement initiatives.


 


Required skills and Education Qualification


 



  • Postgraduate degree in Education, Management, or a related academic field.

  • 10–12 years of relevant experience in academia, assessments, or large-scale operations.

  • Proven experience in P&L ownership, financial planning, and account management.

  • Strong track record of leading large teams (80–100 employees or more).

  • Experience working with US or global stakeholders in a cross-cultural environment.

  • Strong leadership, analytical, and stakeholder management skills.


 


 


Key competencies


 



  • Strategic thinking with strong business acumen.

  • Financial and operational management expertise.

  • Excellent communication, presentation, and collaboration skills.

  • Data-driven decision-making and problem-solving.


 


 


 


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