Build Your Career with Ashley Furniture- Where Innovation Meets Comfort
Who We Are:
At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.
If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.
If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.
Summary:
The Manager, Product Enablement Operations is responsible for designing, managing, and continuously improving Ashley third-party (3P) operational programs, processes, and systems that enable efficient product onboarding and assortment expansion across Ashley's digital channels.
This role serves as a critical bridge between Merchandising, Product Content, Technology, Operations, and external partners to ensure products are launched accurately, efficiently, and at scale. The position combines program management, process governance, systems oversight, and cross-functional leadership to drive operational excellence and support business growth initiatives.
The ideal candidate excels at managing complex workflows, identifying process improvement opportunities, coordinating cross-functional execution, and establishing scalable operational frameworks that improve speed, quality, and consistency across product onboarding activities.
Responsibilities:
- Own and manage product onboarding and assortment activation processes from end to end
- Develop and implement scalable frameworks to support new product launches and assortment expansion initiatives
- Serve as the business owner for onboarding workflows, ensuring alignment across operational systems and processes
- Partner with Technology teams to define business requirements, support system enhancements, conduct testing, and drive implementation efforts
- Monitor and analyze onboarding throughput, data quality, and operational performance metrics to identify improvement opportunities
- Lead cross-functional initiatives to enhance product launch readiness, execution efficiency, and overall operational performance
- Drive continuous process improvement by identifying automation opportunities and streamlining manual workflows
- Take a hands-on approach to problem-solving, supporting both strategic initiatives and day-to-day operational tasks as needed
- Collaborate with stakeholders across business and technical teams to ensure successful delivery of onboarding and product launch objectives
Qualifications:
- Bachelor's degree in business, operations, supply chain, information systems, merchandising or related field (preferred)
- 5+ years of experience in product operations, merchandising operations, marketplace operations, catalog management, e-commerce operations, or program management in an e-commerce setting (required)
- Experience serving as a business owner for operational systems and workflows, including defining requirements, managing enhancements, supporting user acceptance testing, and driving adoption (required)
- Experience working with marketplace enablement platforms (e.g., Rithum, Mirakl, CommerceHub) (preferred)
- Demonstrate leading complex cross-functional programs and process improvement initiatives
- Experience managing product onboarding, item setup, catalog operations, product content workflows, or assortment expansion programs
- Experience partnering with technology teams to define business requirements, support testing, and implement operational process improvements.
- Strong analytical and problem-solving skills with experience leveraging operational metrics to drive decision making
- Proficient with Microsoft Office suite, including Microsoft Excel
- Excellent interpersonal skills and an enthusiasm for working in a highly collaborative, cross-functional environment
Work Environment:
This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.
Benefits We Offer:
- Health, Dental, Vision, Employee Assistance Program
- Paid Time Off; increases with years of service
- Generous Employee Discount on home furnishings
- Professional Development Opportunities
- Tuition Assistance
- Ashley Wellness Centers (location specific)
- 401(k) and Profit Sharing
- Life Insurance
Our Core Values:
- Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.
- (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.
- Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.
- Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.
- Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.
- Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.
- Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.
Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:
Corporate Social Responsibility
We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.
Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.
* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.