Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing
economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to
the communities we operate in.
JOB SUMMARY
The Market Engineer role supports IT systems used in Front of House and Back of House environments, including networks,
hardware, software, and property-specific platforms such as PMS, POS, and gaming systems. This role focuses on day-to-day
system support, troubleshooting, and assisting with technology implementations to ensure reliable operations and a positive
guest experience while following organizational standards.
Responsibilities
Supports the deployment of systems, tools, and processes for projects and initiatives under the guidance of senior
Market Engineers.
Assists with tracking project tasks and ticket progress to help ensure work stays on schedule and meets service
expectations.
Follows established standards and procedures, helping document updates and identify gaps or issues.
Meets assigned ticket quotas by resolving issues within defined SLAs and service expectations.
Supports project work by completing assigned tasks on time and helping ensure projects stay on schedule.
Works closely with Property IT leadership and business partners to understand requirements and help translate them
into technical solutions.
Applies working knowledge of Caesars business processes, system platforms, and infrastructure to support solution
design and daily operations.
Assists with vendor coordination, evaluations, and documentation related to compliance, and technical
requirements.
Collaborates hands-on with delivery and support teams to resolve issues and support business objectives.
Stays current with relevant technologies and tools, contributing ideas to improve system reliability, efficiency, and
service quality.
BRING YOUR TALENTS TO THE EMPIRE
IMAGINE THE POSSIBILITIES
Supports audit readiness by following SOPs, and assisting with remediation efforts as directed.
Qualifications
WHAT YOU WILL NEED
1–4 years of overall business experience, including hands-on experience supporting or maintaining Information
Technology systems.
Strong analytical and problem-solving skills with the ability to troubleshoot issues and support practical solutions.
Ability to provide technical input, recommendations, and assistance based on experience, working collaboratively
with senior engineers and stakeholders.
Effective communicator with the ability to clearly explain technical concepts to both technical and non-technical
audiences.
Demonstrated ability to work productively in both collaborative and challenging situations.
Experience working with vendors and service providers, assisting with coordination, issue resolution, and follow-up.
Contributes to a collaborative, team-oriented environment through cooperation, reliability, and accountability.
Adapts quickly to changing priorities and business needs while maintaining focus on service quality and delivery.
ADDITIONAL REQUIREMENTS
Must be able to quickly assimilate data and communicate corporate information to key external and internal
(employee) audiences.
Must be able to acquire and maintain a Gaming License.
Must have the ability to deal effectively with executive clients (internal and external).
Must be able to maneuver throughout all areas of the casino.
Must be able to lift up to 25 pounds and carry up to 10 pounds.
Must be able to bend, reach, kneel, twist, and grip items while working at the assigned desk area.
Must be able to work at a fast pace and in stressful situations.
Must be able to read, write, speak, and understand English.
Must be able to participates in an on-call rotation to support outages and after-hours incidents.
Must be able to accommodate in supporting a 24x7x365 environment.