Crescendo Interactive, Inc. is a growing, forward-thinking company based in Camarillo, California. We are the industry leader in providing technology solutions that help charities grow their planned giving programs. Our nationwide client base includes universities, hospital foundations, faith-based organizations, social service agencies, and other educational charities. Our product line features a comprehensive suite of software and marketing tools including websites, email services, print literature, promotional videos and other features.

Please Note: This is an in-office position. Bachelor’s Degree Required.

Position: Marketing and Account Coordinator

Crescendo's Marketing and Account Coordinators play a key role in educating and supporting our nonprofit clients as they use Crescendo’s marketing products to strengthen and grow their planned giving programs. This is primarily a client service and relationship management role.

Responsibilities

• Build and maintain strong, long-term relationships with clients to promote high retention and satisfaction
• Serve as a liaison between clients and internal departments to support website development, relay information, and ensure timely, accurate project completion
• Educate clients on Crescendo’s marketing tools, resources, and best practices
• Provide responsive support, troubleshooting, and guidance via phone and email
• Identify opportunities to enhance client success by recommending additional services or strategic actions
• Prepare progress updates and reports for clients and company leadership
• Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Skills and Qualifications

• Strong organizational skills and exceptional attention to detail
• Proven customer service, client support, or account management experience
• Excellent verbal and internal communication skills
• Technical aptitude and comfort learning Crescendo's marketing toolkit
• Bachelor’s Degree required (Communications or related field preferred)