Job Title: Marketing Operations Manager

Department: Marketing

Reports To: Chief Marketing Officer

Direct Reports: None

FLSA Status: Exempt

Employment Type: Full-Time

Work Location: TBD - OK HQ or MI HQ

Travel Requirements: 20% between stores and special events

Last Revised: 5/11/26

About Mango Cannabis

Mango Cannabis is a fast-growing, multi-state cannabis retailer focused on delivering a great experience—for our customers and our teams. We’re building something big, and we’re doing it the right way. In a highly regulated industry, compliance isn’t optional—it’s part of everything we do. At the same time, we keep things moving. We work hard, support each other, and hold a high standard across every store, every day. If you’re someone who takes ownership, communicates clearly, and shows up ready to contribute, you’ll fit right in.

The Mango Way

At Mango, our values aren’t just something we talk about—they show up in how we work every day:

🌟Customer First, Always

We create welcoming, educational experiences that make every guest feel comfortable, confident, and supported.

🥭One Mango

We win together. We communicate, stay aligned, and support each other across stores, states, and teams.

💪Grow with Grit

We show up, push forward, and keep improving. We take ownership and hold ourselves accountable.

🛡Integrity Always

We do the right thing—every time. Compliance, honesty, and accountability are non-negotiable.

🌱Community & Impact

We care about where we work and who we serve. We aim to make a positive impact beyond our storefronts.

Position Summary

The Marketing Operations Manager is responsible for organizing, prioritizing, and driving execution across all marketing initiatives at Mango Cannabis. This role ensures marketing projects move efficiently from idea to execution by managing workflows, timelines, cross-functional communication, and team accountability across a rapidly growing multi-state retail operation.

This position serves as the operational hub of the marketing department—partnering closely with leadership, store operations, purchasing, vendors, and creative resources to ensure promotions, campaigns, store activations, product launches, and events are executed on time and consistently across all markets. The Marketing Operations Manager helps bring structure to a fast-paced environment by improving processes, managing competing priorities, and ensuring the marketing team is focused on initiatives that drive traffic, revenue, and brand consistency.

Key Responsibilities

●    Manage day-to-day workflow of all marketing projects across multiple states and store locations

●    Serve as the central point of contact for incoming marketing requests from leadership, stores, purchasing, and vendors

●    Prioritize projects based on business impact, deadlines, and available resources

●    Assign work across internal marketing resources and ensure deadlines are met

●    Track deliverables and proactively follow up to keep projects moving

●    Reduce last-minute requests by creating stronger planning processes and timelines

●    Oversee execution of promotional campaigns, product launches, retail promotions, and seasonal initiatives

●    Ensure campaigns are launched accurately and on time across all applicable markets

●    Coordinate campaign timelines, approvals, and execution across departments

●    Partner with store operations to ensure stores have the tools and communication needed to execute promotions successfully

●    Ensure promotional messaging remains consistent across all customer-facing channels

●    Oversee planning and execution of vendor activations, pop-ups, sponsorship events, and store events

●    Partner with vendors to coordinate promotional opportunities and maximize participation

●    Support revenue-generating sponsorship opportunities when applicable

●    Ensure event logistics are organized and executed efficiently across markets

●    Partner closely with purchasing teams to align marketing efforts with product priorities and inventory needs

●    Collaborate with store operations to support retail traffic-driving initiatives

●    Work with leadership on major campaigns, new store openings, and expansion initiatives

●    Coordinate with external vendors, agencies, freelancers, and print partners as needed

●    Build and maintain marketing calendars, workflows, and planning tools

●    Create SOPs and scalable processes for recurring marketing activities

●    Identify operational inefficiencies and implement improvements

●    Track campaign execution metrics, deadlines, and project outcomes

●    Provide leadership with visibility into project progress, priorities, and bottlenecks

●    Support compliance with state-specific cannabis advertising regulations across all markets

●    Ensure promotional materials are reviewed and executed in accordance with applicable regulations

●    Travel as needed for major events, store openings, and key activations

●    Perform other duties as assigned based on business needs.

Qualifications

Required

●    4+ years of experience in marketing, marketing operations, retail marketing, project management, or campaign execution

●    2+ years of experience managing cross-functional projects, timelines, and competing priorities

●    Experience supporting multi-location retail operations, franchise environments, hospitality, cannabis, or other fast-paced consumer-facing industries

●    Must be 21+ and able to meet all state cannabis employment requirements

●    Bachelor’s degree in Marketing, Business, Communications, Project Management, or related field preferred but not required

●    Experience managing promotional calendars, campaigns, events, or marketing workflows

●    Strong experience working with project management tools (ex: Asana, Monday.com, Trello, ClickUp, spreadsheets, etc.)

●    Strong understanding of marketing execution timelines, vendor coordination, and campaign planning

●    Experience working directly with multiple internal stakeholders and balancing competing priorities

●    Strong written and verbal communication skills

●    Valid driver’s license and ability to travel as needed across multiple markets

Knowledge, Skills & Abilities

●    Extremely organized with strong attention to detail

●    Strong project management and execution skills

●    Ability to prioritize competing requests without losing focus

●    Comfortable holding teams accountable to deadlines

●    Strong communication and follow-up skills

●    Ability to build structure in fast-moving environments

●    Strong problem-solving and decision-making skills

●    Comfortable navigating ambiguity and changing priorities

●    Ability to work independently with minimal oversight

●    Strong sense of urgency without sacrificing quality

●    Ability to build strong working relationships across departments

Physical Requirements

●    Ability to sit, stand, and work at a computer for extended periods of time

●    Ability to move throughout office, retail, and event environments as needed

●    Ability to occasionally lift and carry up to 25 pounds for marketing materials, signage, event supplies, and promotional items

●    Ability to travel between store locations, events, and company sites as needed

●    Ability to perform repetitive tasks such as typing, data entry, and reviewing marketing materials

●    Ability to occasionally work evenings, weekends, or extended hours during major campaigns, store openings, or events

Work Environment

●    Primarily based at Mango headquarters with regular collaboration across departments

●    Supports a fast-paced, multi-state retail operation with shifting priorities and deadlines

●    Regular interaction with store teams, vendors, external partners, and leadership

●    Occasional travel required for store visits, grand openings, events, and major activations across markets including Michigan, Oklahoma, New Mexico, and New York (with additional markets as the company grows)

●    Work may occasionally take place in retail stores, event spaces, warehouses, or outdoor environments depending on business needs

●    Must be able to operate effectively in a highly regulated cannabis environment while maintaining compliance with all company policies and state regulations

Equal Employment Opportunity

Mango Cannabis is an Equal Opportunity Employer. We are committed to building a diverse team and creating an inclusive workplace where every team member can do their best work. We do not discriminate in hiring, promotion, compensation, or any other condition of employment on the basis of race, color, religion, sex (including pregnancy, childbirth, and related conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local law.

Mango Cannabis is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants and employees with sincerely held religious beliefs, in accordance with applicable law. If you require an accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact the People team.

Drug & Cannabis Use Policy

Mango Cannabis maintains a workplace policy consistent with applicable federal, state, and local laws governing employee drug testing and lawful off-duty cannabis use. All team members must be able to perform their duties safely and in compliance with state cannabis regulations. Specific testing requirements vary by state and role; details will be provided during the hiring process.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Mango Cannabis reserves the right to modify, add, or remove job duties and responsibilities at any time, with or without notice, based on business needs.

This position operates in an at-will employment environment, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, in accordance with applicable laws.

Employment with Mango Cannabis is contingent upon compliance with all applicable state and local cannabis regulations, which may include age restrictions, background checks, badging/licensing requirements, and ongoing eligibility requirements.