Position Summary:
Under direction of the Administrator, the Medical Assistant performs a variety of tasks for the agency in as much as it is the primary contact via telephone for internal and external stakeholders with the clinic. Essential duties include providing excellent customer/patient service via phone, email and in person; referring callers to the appropriate departments; making appointments for patients according to established protocols; assisting with clients and staff with appropriate documents. Must be able to work collaboratively with various departments to provide proper care to patients/clients with a “can-do” attitude.
Essential Duties and Responsibilities:
Clerical work includes but not limited to:
- Performs day to day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones and data entry according to CRH protocols
- Obtains proper documentations for all youth at CRH set forth by Title 22 regulations to be in compliance
- Works with social workers to obtain client information such as insurance providers, etc.
- Coordinates with pharmacy on billing, insurance and medications clarifications
- Communicates directly with Physicians, Nurses, Public Health Nurses, pharmacist and social workers via phone, email, or fax
- Schedule client’s medical and dental appointments immediately after youth placement at the facility and per Title 22 regulations
- Maintain outlook appointment calendar for residential and psychiatry departments
- Complete appointment paperwork before and after appointment
- Acts as a liaison for the psychiatrist, client and family members
- Adheres to all clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords
- Must exercise utmost diplomacy and tact to provide excellent customer service for patients, practices confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements.
- Counting controlled medications and the beginning and end of each shift
- Assisting with medication administrations daily
- Reviews MARS daily
- Reordering and logging in medication per Title 22 regulations
- Checking medication expiration dates once a week
- Obtaining proper documentation and storage of all PRN medications per Title 22 regulations
- Tracks all clinic supplies and requests order as necessary
- Completes client medical intake using proper clinic protocols
- Completes client medical discharge using proper clinic protocols
- Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
- Provide transportation to medical, dental, vision appointments, Urgent Care and ER as directed by the On duty Supervisor/Facility manager
- Performs all the other related duties
Clinical work including but not limited to:
- Obtaining vitals (including height and weight) as needed for patients/ clients
- Performing lice treatments as needed for children/youth placed in CRH’s care
- Assisting with intake medical assessments as needed
- Assisting with wound care using basic first aid
- Providing basic first aid and CPR as needed
- All other duties as assigned