Medical Assistant

Novant Health–GoHealth Urgent Care

Status: Ongoing Talent Pool (No current openings)

Evergreen Opportunity

Thank you for your interest in joining Novant Health–GoHealth Urgent Care. While there may not be an immediate opening at this time, we are actively building a pipeline of qualified Medical Assistants for future opportunities. Applications submitted to this evergreen posting will be reviewed and candidates will be contacted as positions become available.

About Us

Novant Health, a leading integrated healthcare system, and GoHealth Urgent Care, a highly innovative on‑demand care company, have partnered to operate urgent care centers across multiple markets.

At Novant Health–GoHealth Urgent Care, we put patients first by delivering:

A seamless, high‑quality, and compassionate care experience
A supportive, inclusive, and collaborative workplace culture
Strong integration with Novant Health’s broader care network and local communities

We’re passionate about providing exceptional care—and we’re looking for team members who share that commitment.

Why Join Us

Our market‑leading benefits include:

Medical, Dental, and Vision insurance
401(k) with employer match
Employee Assistance Program (EAP) and wellness resources, including mental health support
Generous Paid Time Off (PTO)
Monthly bonus opportunity of up to $600, based on performance
Career growth and advancement opportunities within a rapidly expanding organization

Position Summary

The Medical Assistant (MA) plays a vital role in supporting providers and delivering excellent patient care in the urgent care setting. This role combines clinical and front‑desk responsibilities to ensure efficient patient flow, accurate documentation, and a positive patient experience from check‑in to discharge.

Essential Functions

Register patients and collect required documentation, including insurance verification and eligibility
Process co‑pays and assist with appointment scheduling
Coordinate referrals to specialists as directed by providers
Prepare patients for examination by confirming visit details, collecting medical history, and documenting information in the electronic medical record
Measure and record vital signs (e.g., blood pressure, temperature, pulse, height, weight)
Perform point‑of‑care testing (e.g., flu, strep, urinalysis, EKG, pregnancy testing) and communicate results to providers
Draw and process blood specimens for laboratory analysis, as applicable
Prepare, clean, and stock exam rooms; ensure appropriate inventory of clinical supplies
Maintain accurate and complete medical records, including scanning and chart management
Answer phones, manage incoming and outgoing correspondence, and maintain a welcoming reception area
Conduct patient follow‑up courtesy calls as directed
Perform opening and closing duties, including cash handling, end‑of‑day reconciliation, and securing the facility
Complete equipment checks, daily controls, calibration, quality assurance logs, and submit repair requests as needed
Follow all Novant Health–GoHealth policies, procedures, and safety guidelines
Perform other duties as assigned

Education

High School Diploma or GED — required
Graduate of a Medical Assisting program — preferred

Work Experience

Minimum of 1 year of Medical Assistant experience — required
Front desk or patient registration experience — preferred
Basic Life Support (BLS) certification — required at time of hire
- Must be obtained through the American Red Cross (ARC) or American Heart Association (AHA)

Certification Requirements

For candidates with less than three (3) years of Medical Assistant experience, one of the following certifications is required:

CCMA – Certified Clinical Medical Assistant (NHA)
CMA – Certified Medical Assistant (AAMA or CHP)
RMA – Registered Medical Assistant (AMT, AAH, or ARMA)
NCMA – National Certified Medical Assistant (NCCT)
NRCMA – Nationally Registered Certified Medical Assistant (NAHP)

Certification Alternatives

In lieu of an approved MA certification, candidates may qualify through one of the following pathways:

Experience‑Based Pathway

3+ years of Medical Assistant experience and
1+ year of experience in a Hospital, Emergency Department, or Urgent Care setting

Note: Candidates hired without an approved MA certification must obtain one within 6 months of their start date to remain eligible for continued employment as a Medical Assistant.

Alternative Credentials (Accepted at Time of Hire)

Graduate of an Accredited School of Nursing (LPN or RN)
EMT or Paramedic (NREMT)
Certified Nursing Assistant (CNA)

Additional Requirements

CPOE (Computerized Provider Order Entry) certification — must be obtained within two (2) weeks of start date
Flexibility to work varying shifts between 8:00 AM and 10:00 PM, including weekends and holidays, as required

Knowledge, Skills & Abilities

Proficiency in clinical Medical Assistant duties
Strong computer skills with the ability to learn new systems quickly
Working knowledge of Microsoft Word and Excel
Excellent attention to detail and organizational skills
Ability to work independently and collaboratively in a fast‑paced environment
Strong written and verbal communication skills
Commitment to treating all patients and colleagues with fairness, respect, and cultural sensitivity

Additional Information

This job description is not intended to be all‑inclusive. Job duties and responsibilities may be modified to meet business needs.

Set up email alerts as new job postings become available that meet your interest!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!