POSITION SUMMARY

The Lead Medical Assistant (LMA) is responsible for overseeing and coordinating the daily activities of the medical assistant team while providing high-quality, compassionate patient care in a clinical setting. This role combines clinical and administrative duties, with a focus on ensuring efficient operations, maintaining compliance with healthcare standards, and fostering a positive, collaborative team environment. The Lead MA will also assist in training, mentoring, and evaluating new and current medical assistants and will play a key role in maintaining patient safety, comfort, and satisfaction.

CORE FUNCTIONS

1. Direct Patient Interaction: Assist in patient examinations, record medical histories, and measure vital signs.
2. Patient Education: Provide patients with information regarding their treatments, procedures, and aftercare instructions.
3. Quality Assurance: Monitor and ensure the highest standards of patient care arid service are maintained.
4. Oversee Medical Assistants: Manage the daily activities of medical assistants, ensuring that they perform their duties efficiently and effectively.
5. Scheduling: Develop and maintain schedules for medical assistants to ensure adequate coverage during clinic hours.
6. Training and Development: Conduct training sessions for new and existing medical assistants, ensuring they are up-to date with the latest medical procedures, protocols, and clinic policies
7. Inventory Management: Oversee the inventory of medical supplies and equipment, ensuring timely procurement and stocking.
8. Documentation and Reporting: Ensure accurate and timely documentation of patient information and medical records. Prepare reports as required by the clinic coordinator or management.
9. Policy Implementation: Assist in the implementation of clinic policies and procedures, ensuring compliance with regulatory standards.
10. Liaison Role: Act as a liaison between medical assistants, healthcare providers, and administrative staff to facilitate smooth clinic operations.
11. Conflict Resolution: Address and resolve any conflicts or issues that arise among the medical assistant team or between staff and patients.
12. Continuous Improvement: Participate in clinic meetings and provide input on ways to improve patient care and clinic operations.