Pay 22.50-26.00

SUMMARY OF JOB DUTIES:

Leads team members of an assigned area or function by demonstrating and providing advanced knowledge of job responsibilities.

ESSENTIAL JOB FUNCTIONS:

• Sets a positive example by modeling strong interpersonal skills and professionalism while following all policies and procedures

• Ensures all staff are following established policies and procedures to include excellent customer service, professional appearance (dress code) and positive demeanor

• Diffuses situations with dissatisfied patients or internal team conflict for positive outcomes

• Has the authority to discipline staff when situation/circumstances require immediate intervention for positive outcome to include verbal and written warnings

• Problem solving of patient access and throughput based on the daily schedule and its challenges

• Supports staff with the daily tasks during high volume times such as check in, check out, answering phones and all the duties related to the office running smoothly

• Supports our company policies and reminds staff of our goals and policies

• Sets up the Virtual In-Services for the Rep and the Providers

• Opens IT tickets when needed, calls for support of techs if services are needed such as printers, phones, and other services which is needed for the office to operate

• Communicates with the practice manager clearly of daily challenges and assists in the workflow

• Provides direction in the absence of other team members, back fills gaps and break times

• Recognizes opportunities of extending lunches or reducing staff at the end of the day to reduce resources and control OT

• Directs support staff when projects are in place, (ie. AWV scheduling projects, Follow up appointments, moving patients to clear schedules, etc)

• Athena support in more complex situations

• Perform blood draws competently and expediently with as little patient discomfort as possible.

• Responsible for assisting patients with mobility and transport needs within the clinical setting. Duties include helping patients in and out of wheelchairs or exam tables, escorting or transporting patients to various areas, and ensuring their comfort and safety throughout the process. Medical Assistants are expected to monitor patients during transport for signs of distress, maintain the cleanliness of transport equipment, and provide emotional support when necessary.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.