The Medical Assistant (MA) at Mayfield Brain & Spine will support neurosurgeons, PM&R physicians, physician assistants (PAs), and nurse practitioners (NPs) by preparing patients and charts for office visits, assisting during clinic days, managing prescriptions,  imaging, referrals, and follow-ups. This role requires strong attention to detail, organizational skills, and the ability to work in a fast-paced clinical environment. 

Education/Experience:

• High School Diploma required, graduate of Medical Assisting program preferred
• Prior experience as a Medical Assistant preferred, not required

Skills:

• Practical knowledge of neurosurgical procedures and medical office processes
• Proficient in clinical office duties
• Demonstrates excellent customer service
• Ability to manage and prioritize multiple tasks in a fast-paced environment
• Strong problem-solving, problem prevention, and decision-making skills
• Ability to convey empathy
• Excellent oral and written communication skills
• Ability to maintain composure and restore calm in a stressful situation
• Uses good judgment and diplomacy when dealing with others
• Desire and ability to work in a team environment
• Ability to maintain a flexible schedule to accommodate physician office hours

Primary Responsibilities

• Provide clinical office support to neurosurgeons, nurse practitioners, or pain management physicians.

Essential Functions

• Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic
• Prepare the patient chart before the office visit by gathering all test results, films, and reports, and uploading them to the correct section of the chart. 
• Comply with medical records standards by completing allergy notations, problem list, and concomitant medications sheet. Ensure patient completion of medical history.
• Demonstrate knowledge and skill in clinic office practice and perform clinical services. This includes suture/staple removal, dressing changes, vital signs, injections, and operation of EMG equipment, if required. Interview new patients and verify medical histories before the physician/provider sees them.
• If applicable, schedule and pre-certify outpatient testing. Ensure the patient is informed about scheduled tests, including the date, time, place, and special instructions.