Job Title: Medical Assistant
Location: Urgent Care and Family Practice

Job Summary:
The Medical Assistant is responsible for overseeing the clinical operations of the medical assistants within the urgent care and family practice setting. This role involves providing direct patient care, managing workflow, ensuring quality and safety standards, and supporting the healthcare team in delivering efficient, compassionate care. The Medical Assistant will serve as a liaison between medical staff, patients, and administrative personnel, contributing to positive patient experience and clinic success.

Key Responsibilities:

Insurance:
o    Patient insurance coverage and eligibility verification prior to appointments.
o    Communicate effectively with insurance providers to resolve any discrepancies or issues.
o    Maintain accurate records of insurance information and verification statuses.
Front Desk Operations:
o    Oversee daily front desk activities, ensuring efficient patient flow and exceptional customer service.
o    Manage scheduling, check-in/out processes, and patient inquiries.
o    Ensure all patient records are maintained accurately and comply with HIPAA regulations.
o    Maintain accurate records of all prior authorization requests, approvals, and denials in the electronic health record (EHR) system.
o    Assist with other clerical tasks as needed, including managing office supplies, stocking, handling mail, and keeping the facility organized and clean.
Clinical Medical Assistant:
o    Perform patient intake duties, including recording vital signs, medical history, medication reconciliation and reason for visit.
o    Assist healthcare providers with clinical procedures, examinations, and treatments.
o    Administer medications, injections, and vaccinations as directed by providers.
o    Ensure the clinic maintains a clean, safe, and organized environment, complying with health and safety regulations.
o    Manage the workflow to optimize patient throughput and minimize wait times, ensuring timely and efficient care.
o    Handle patient concerns and questions, ensuring excellent customer service and patient satisfaction.
o    Monitor compliance with HIPAA and other regulatory requirements.
o    Cleaning and stocking as instructed by the administrative team. 
o    Other duties as assigned.

Qualifications:
•    Certified Medical Assistant (CMA) or preferred equivalent experience.
•    Minimum 1 years of experience in a medical office setting, with insurance experience preferred.
•    Strong knowledge of medical assistant knowledge
•    Excellent communication and interpersonal skills.
•    Proficient in electronic health records (EHR) and office management software.
Skills:
•    Attention to detail and problem-solving abilities.
•    Ability to and motivate a team.
•    Strong organizational skills and ability to multitask in a fast-paced environment.

Schedule:
Full-time position with possible evening, weekend, and holiday shifts as required by the urgent care and family practice hours of operation.

Reports to: Clinic Manager or Practice Administrator