Make a Difference as a Receptionist with ReDiscover

Join ReDiscover’s Adult and Family Services Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

 

Why ReDiscover?

• 700+ dedicated professionals


• Over five decades of community impact


• A culture grounded in compassion, collaboration, and growth

 

About the Adult & Family Services Program

The Adult and Family Services (AFS) Therapy Program is ReDiscover’s outpatient therapy department, offering clinicians the

opportunity to make a meaningful difference in the lives of individuals and families across the community. Our team supports

clients of all ages, backgrounds, and needs — including those who may have struggled to access care elsewhere. Working in

AFS means being part of a collaborative, mission-driven environment where clinicians can apply their skills in diverse ways,

continue growing professionally, and see the lasting impact of their work every day.

 

What You'll Do

• Greet members, vendors, couriers, job applicants and other visitors in a consistent, professional and friendly manner adhering to proper security protocol and logging activity.


• Answer phone calls in a timely and welcoming manner and courteously directs the call to the appropriate personnel or program.


• Abide by all HIPPA laws and maintains confidentiality for all clients and medical records.


• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.


• Manage schedules accurately for new appointments, check ins, and follow ups.


• Verify insurance, personal information and account balances. Collects fees when required.


• Ensure that new charts are ready for use and packets are prepared for programs.


• Accurately enter information into the EMR (i.e.: financial information, assessment forms, billing, etc.).

 

Requirements of the Position:

• Availability to work a full-time schedule (#40hours a week), Monday to Friday - 8:00am to 5:30pm. 


• High school diploma or GED


• One to Two years of progressively responsible experience.


• Previous experience handling large volume of incoming calls as a receptionist preferred.


• Must possess strong customer service skills.


• Ability to handle multiple tasks/priorities.


• Strong written, oral and interpersonal communication skills.


• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs as well as the use of email.

 

Grow With Us

We’re committed to your professional development and will support your growth as a Receptionist through training, collaboration, and meaningful work.

 

Ready to join a team that’s passionate about people? Apply today and help make wellness accessible for all.