Premier Cooperative is looking for a Member Service Representative (MSR) to support our Westby Feed & Grain location. This role is a key position responsible for customer service, administrative support, and grain receiving operations, ensuring accurate transactions and a positive member experience. 

Key Responsibilities

Customer Service

• Provide excellent service to patrons in person and over the phone
• Assist customers with orders, questions, and transactions
• Build strong relationships with members and promote cooperative services
• Communicate effectively with team members to ensure smooth operations

Administrative & Office Support

• Accurately enter transactions, invoices, and customer records
• Maintain organized filing systems and documentation
• Support grain accounting, contracts, and reporting processes
• Assist with feed order entry, tickets, and coordination as needed

Safety & Compliance

• Follow all OSHA, DOT, and company safety policies
• Maintain a clean, organized, and safe work environment
• Support compliance with grain handling and recordkeeping requirements

Team Support

• Assist feed, grain, and other location operations as needed
• Provide support during peak seasons, including extended hours during harvest
• Perform additional duties as assigned by management

Grain Receiving

• Receive inbound grain deliveries and assist with daily grain operations
• Operate truck scale and ensure accurate scale tickets and documentation
• Verify grain quality, weights, and required information at intake
• Coordinate grain flow with operations team during busy periods (especially harvest)
• Maintain accurate grain records, contracts, and inventory tracking
• Ensure compliance with all state and company grain handling regulations