HiringCafe
Posted 1d ago

Member Support Specialist

@ The Guestbook
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Las Vegas, Nevada, United States
RemotePart Time
Responsibilities:serving members, processing inquiries, managing data
Requirements Summary:Part-time customer support role handling member inquiries, rewards processing, data entry (10-key), LiveChat/email/phone support, weekend availability, high school diploma, familiarity with hotel operations preferred.
Technical Tools Mentioned:LiveChat
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Job Description

Job description: 


The Guestbook is the world's largest and fastest-growing loyalty program for independent and boutique brand hotels. Seeking a passionate Member Support team member to join, this role involves not only telling our compelling story but also actively shaping the future of Company initiatives. As a Member Support Specialist, the position focuses on cultivating relationships with our Members to ensure satisfaction with our program.

This is a part-time role ideal for someone who values structure, consistency, and clear expectations. Availability to work on weekends is required. This position will report to the Member Support Manager. 

At the Guestbook, the Member Support Specialist will manage and process significant amounts of data, including numerical values, customer inquiries, and daily reservation related tasks.  A successful candidate will be someone who is diligent, flexible, detail-oriented, and have a passion for customer service.

What you'll do: 

  • Serve as the primary contact for Members through the various products offered
  • Process Member inquiries and rewards
  • Collaborate with the development team to report and troubleshoot technical issues raised by Members
  • Provide insights to Members to ensure they get the most out of the platform with the aim of helping grow and retain our customer base
  • Assist Members via email, telephone, and LiveChat
  • Support across the organization to assist with data entry related responsibilities

What you'll bring: 

  • Familiarity with hotel operations background or knowledge in the hospitality industry will be considered favorably
  • Proficiency in navigating and operating diverse computer systems
  • Proven data entry working experience with proficiency in 10 key
  • Must be extremely detail-oriented
  • Collaborative spirit and excellent communicator in both client interactions and across internal teams
  • Empathetic, positive attitude with a desire to help our customers reach their goals
  • Additional language fluency is a plus

Job Type: Part-Time


Schedule & Work Location:

  • Expected schedule is approximately 15–20 hours per week, with the availability to work on weekends required. From time to time, travel may be requested for company retreats or in-person team meetings.
  • This role is remote, with flexibility for in-person collaboration if the candidate is based in Las Vegas, Nevada.

Education:

  • High School Diploma