Under direction
of the Program Manager of Adult Mental Health and within federal, state and
local guidelines performs routine case management work. Work involves
developing and maintaining long-term contact with clients, client families, and
service providers for medical, social, educational, and related service needs.

This position is responsible for
overseeing the care of individuals served assigned to various Levels of Care
(LOC). Works to ensure the continuity of care for individuals served. Works
under moderate supervision, with limited
latitude for the use of initiative and independent judgment.

Education,
Training, and Experience

•   Graduation from
  an accredited four-year college or university with major course work in a human
  services field as required to qualify as a Qualified Mental Health Professional
  (QMHP) and six (6) months prior experience in a mental health field preferred.
•  Master's Degree
  in a human services field and previous Crisis experience preferred.
•   English/Spanish
  bilingual preferred.

Registration,
Certification, Licensure, and Other Qualifications

• Must have
  and maintain a background and criminal history free from any disqualifying
  offenses as outlined by the Texas Administrative Code (TAC) and the Health
  and Human Services Commission (HHSC).
• Must possess
  and maintain a valid driver's license and automobile insurance.

o 
Individuals
with an out-of-state driver's license must be able to obtain a driver's license
in the state of Texas within thirty (30) days.

•   Successful completion of all
  position-specific training within thirty (30) days of employment is required.

Knowledge,
Skills, and Abilities

•   Knowledge of community resources, of case
  management delivery systems, and of program policies and procedures.
•   Ability to
  assess clients' needs, coordinate individuals' services, communicate
  effectively, and to train others.
•   Ability to
  work as a member of an interdisciplinary team to ensure referral to appropriate
  Center program as needed.
•   Has the ability to work independently and make
  decisions but seeks guidance when needed.
•   Ability to
  make decisions based on education and or clinical experience, which reflect
  consistency with Center's Guiding Principles, Policies and Procedures, and
  Standards of Care.
•   This
  position requires an understanding of community resources available for Denton
  County and the willingness to acquire new resources in the community.
•   Understanding and
  practice of Trauma Informed Care principles.
•   Ability to work
  with clients of different cultural backgrounds, sexual orientation, and belief
  systems.
•   Ability to work
  with clients who may display symptoms of mental illness including; poor
  hygiene, difficulty controlling anger and low frustration tolerance, difficulty
  or inability to display appropriate social behavior, and who are suicidal or
  homicidal.
•  Ability to
  display regular and reliable (in-person, if required) attendance.
•   Understanding and
  practice of Trauma Informed Care principles.

Essential Duties

The following list outlines key responsibilities
for the position; however, it is not exhaustive and does not encompass all
responsibilities. Additional duties may be assigned as needed.

1.
Standard and expectation of above function. Attends and participates in
all scheduled team meetings.

•   Staff
  will attend meetings as scheduled and sign in for meetings to acknowledge their
  presence and understanding of the topics discussed.
•   If a
  meeting is missed, staff will get with supervisor within one week to review the
  information.

2. Provides courteous,
professional services at all times.

•   Maintains
  professional boundaries.
•   Interacts
  with Center staff, individuals, and community members in a professional manner.
  

3.
Provides Case Management services.  .
Caseload size will vary.

•  Provide
  supported employment, supported housing, budgeting, skills training as
  appropriate, etc., to individuals served as defined in Texas Resilience Recovery
  (TRR) guidelines.

•   Will assist other teammates in their absence by providing services to individuals on their caseload as needed.

4.
Completes community base visits per minimum monthly contact.

?  Community
based visits to occur 20% of the time for individuals approved for Level of Care
(LOC) 1 and LOC 2.

5. Provides
transportation for individuals as needed.

• Safely transports individuals using Center vehicles
  and/or personal vehicle without accident, citation or another incident.
• Follows all Center guidelines while driving, including
  restriction of food, drink, smoking, and cell phone use.
• Completes all required vehicle checklists as
  scheduled.
• Maintains fuel and fluid levels of vehicles and
  reports all maintenance issues immediately to appropriate supervisor.
• Maintains personal driving record within agency
  standards and requirements.
• Provides ongoing evidence of current auto liability
  insurance.
• Provides transportation in own vehicle only as
  approved by supervisory staff.
• Maintains his or her personal vehicle and company
  vehicles to ensure the safety of individuals and other staff.
• Completes vehicle paperwork in a timely manner.
• Keeps company vehicles clean and disposes of trash and
  clutter daily.
• Drives safely and adhere to all Center and state laws.

6.  Ensures
each individual served is provided services as required by the level of care
assignment.

•   Engagement
  measure with consumers is at 65.6% on a monthly basis.
•   Maintains
  contact standards as defined in TRR guidelines.

7.  Administers
clinical assessments and paperwork to determine appropriateness of level of
care assignments and level of rehabilitative services required to meet
individual's needs.

•   Required
  paperwork includes: Adult Needs and Strength Assessment (ANSA), Recovery Plan,
  Substance Abuse Needs Inventory, Rights Review, TIMA consent forms, Tobacco
  Cessation Form, and Columbia-Suicide Severity Rating Scale (CSSRS) Form
  completed prior to expiration and as needed based on individual change.

8.  Is
familiar with all applicable Texas Administrative Code (TAC), fidelity tools,
and Texas Human Health Services (HHSC) contract information and Center policies
and procedures.

•   All
  documentation is completed within two business days, to meet or exceed 95%
  monthly.
•   Skills
  training notes include fidelity words.

9.  Ensures
individuals charts are in compliance with HHSC contract requirements and
standards.

•  Responds
  to all chart audits by assigned deadline.
•  All
  paperwork will be signed in black ink/or electronically in the EHR with
  credentials and date.
•   All
  paperwork is completed within Center policies and procedures.

10.  Provides
emergency/crisis intervention when necessary according to HHSC and Center
policies and procedures.

11.  Completes
other duties as assigned.

•  All
  assignments given are completed in a timely manner.

12. 
Has
the ability to work independently and make decisions but seeks guidance when
needed

13. 
Participates in
the Center's Zero Suicide Initiative.

a.  Supports individuals experiencing a crisis by promptly
connecting them with appropriate Center programs, such as the Mobile Crisis
Outreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or other
applicable resources. Ensure seamless coordination to facilitate timely
intervention.

b.  Remains with individuals, when deemed safe, to provide
support and maintain a calm environment until specialized crisis staff or
emergency personnel arrive to take over intervention efforts. Adheres to safety
protocols to prevent escalation of the crisis situation.

c. 
Participates in
debriefing sessions with the immediate supervisor or designated staff following
a crisis event. Collaborate with the team to review the incident, identify
lessons learned, and ensure all HHSC guidelines and Center policies are
followed.