At Thryv, we are a team that lives by teamwork. However, it’s not the work that drives us, it’s the respect, trust, and care for each other that defines us as a team. We’re a diverse community of trendsetters who do our best work in a fun, relaxed environment. Technology never stops evolving and neither do we. We’re always looking for the best and brightest team players to join us.

This role leads the sourcing function for service procurement by directing end-to-end purchase order operations, managing vendor relationships, and overseeing team performance. The Manager, Sourcing is accountable for accurate, timely, and compliant procurement of services organization-wide, driving process improvements while ensuring alignment with regulatory, audit, and company policy requirements.

Responsibilities

• Leads and develops a team of sourcing professionals, managing performance, providing ongoing coaching and aligning team objectives with departmental priorities.
• Oversees the end-to-end purchase order process for service acquisitions, ensuring accurate issuance, timely processing, and alignment with company procurement policies.
• Collaborates with requestors and department heads to verify service requirements and ensure proper authorization before purchase order issuance.
• Manages vendor onboarding, ongoing relationship management, and prompt resolution of service delivery or purchase order issues.
• Ensures compliance with all applicable regulatory requirements, audit standards, company policies, contractual terms, and service agreements related to procurement activities.
• Monitors purchase order status and service delivery timelines, coordinating with stakeholders to resolve any discrepancies, delays, or escalations.
• Partners with Finance and other functions to reconcile invoices with purchase orders and ensure timely payment processing.
• Identifies and implements process improvements to enhance efficiency and effectiveness of the service procurement function, including the use of procurement technologies.

Who We’re Looking For

• Bachelor's degree (or international equivalent), required.
• 6+ years of related experience, required.
• 8+ years of related experience, preferred.
• Experience creating wireframes, interactive prototypes, and visual design comps for desktop and mobile as well as conducting user research, usability tests, and analysis, required.
• Strong understanding of CX principles, IA frameworks, personas, journey mapping, and empathy mapping. Ability to independently apply insights from usability testing methods—such as tree testing, card sorting, and first-click testing—to inform and improve the structure of complex product experiences.
• Skilled in user interface design and producing polished, consistent visuals aligned with the Thryv brand and design system. Experience applying advanced interaction and usability principles and effectively communicating design rationale to cross-functional teams.
• Ability to proactively integrate content and information design into product work with minimal oversight and partners closely with Content Design to ensure clarity, consistency, and alignment with the product content strategy and accessibility standards.
• Demonstrates a strong grasp of user research methodologies and the ability to actively collaborate with researchers to plan and execute studies, synthesize research insights with minimal support to inform product decisions, and advocate for the value of research within the team.
• Proven ability to communicate clearly and confidently with team members and stakeholders to facilitate design reviews, contribute to cross-functional alignment, and help build shared understanding across product, design, and engineering teams.
• Proficient in Figma and other standard design tools, with a working knowledge of HTML and CSS to effectively communicate with developers and support accurate implementation of designs.
• Experienced in agile environments with the ability to independently contribute to iterative design and experimentation by leveraging feedback and data to refine solutions and drive continuous improvement. Strong organizational skills with the ability to manage and optimize the purchase order process for service acquisitions efficiently.
• Experience leading and motivating a team, balancing multiple priorities while maintaining clear communication.
• Solid understanding of procurement operations focusing on service procurement, purchase order lifecycle, and vendor management.
• Ability to collaborate effectively with internal stakeholders, including department heads and requisitioners, to align sourcing activities with service requirements.
• Strong analytical skills to monitor purchase order statuses, track service delivery timelines, and resolve discrepancies.
• Proficiency in procurement software, ERP systems, and Microsoft Office for managing workflows and documentation.
• Detail-oriented with a focus on accuracy, completeness, and compliance in procurement processes.
• A continuous improvement mindset, with the ability to identify opportunities and implement process optimizations related to purchase order management.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

What We Offer

Life requires balance. So we provide benefits around health and wellness, continued education, and work/life balance to help you live your best life when you’re working…and when you’re not.

• Law benefits
• Private medical insurance covered by us
• Remote work
• Life insurance
• Education subsidy
• Electricity & Internet subsidy
• Flexible extra time off
• Paid time off during winter
• International discounts
• Internal programs

Who We Are

At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful.

We support businesses across the U.S. and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get work done.

Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. At Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.

Thryv Core Values:

• Client Devoted – Be humble with a servant mentality. Understand the uniqueness of each interaction while being flexible, knowledgeable, and genuine.
• Under Promise, Over Deliver – Deliver expectations and exceed them, have accountability, listen and understand the ask.
• Act Like You Own the Place – Taking ownership and accountability in your day-to-day decisions empowers you to act like you own the place.
• Invest in our People – Hire people that are aligned with Thryv’s core values. Provide learning opportunities to enable all of us to adapt, belong, and create a lifelong career.
• DONE3 – Define what you say (Done), Do what you say (Done), Follow up and ensure completion (Done).
• Making $$ is a Byproduct of Helping People – Always be devoted to people, act with integrity.
• Think Long Term, Act with Passion & Integrity – Focus on making every interaction exceptional. Bring enthusiasm and devotion to every act.  This includes doing the right thing, even when no one is looking.  Think five years out or think for the long play.

Find out more at corporate.thryv.com/careers/

Belonging at Thryv

We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. 

We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.

Requisition Detail and Process

This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.

Our Commitment to Equal Opportunity

Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship, including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.

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