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MS Dynamics 365 Consultant ( Customer Insights - Journeys)

@ EPAM Systems
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United States or Texas or New York City or Los Angeles County or Massachusetts
$120k-$145k/yrRemoteFull Time
Responsibilities:evaluating processes, designing integration, managing stakeholders
Requirements Summary:Hands-on Microsoft Dynamics 365 Customer Insights - Journeys experience within the last 2 years; marketing automation and campaign/journey orchestration expertise; integration experience (Salesforce, Dynamics 365 CRM, data systems); strong communication and stakeholder management.
Technical Tools Mentioned:Microsoft Dynamics 365 Customer Insights - Journeys, Microsoft Dynamics 365 Customer Insights - Data, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 CRM, Salesforce
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Job Description

We are seeking an experienced Marketing Automation Consultant to lead a high-priority marketing technology transformation for a prominent Investment Management client based in Texas.

The client is transitioning from a legacy, homegrown solution to a modern, enterprise-grade marketing suite. Having recently completed a successful Proof of Concept (PoC) with Microsoft Dynamics 365 Customer Insights - Journeys (CIJ), they now require a strategic consultant to guide them through tool evaluation, integration design, and best-practice implementation.

In this role, you will act as a trusted advisor, bridging the gap between business objectives and technical execution while positioning EPAM as a strategic, long-term delivery partner.

Req# 1014134076

Responsibilities

  • Strategic Assessment: Evaluate the client's current sales and marketing automation processes. Identify gaps in journey management, campaign execution, consent/subscription management, and third-party integrations
  • Tool Advisory: Guide the client through the marketing automation platform evaluation and selection process, with a primary focus on MS Dynamics 365 Customer Insights - Journeys
  • Best Practices & Compliance: Provide expert-level guidance on marketing automation best practices, including sophisticated campaign design, customer journey mapping, and strict compliance with data privacy regulations
  • Architecture & Integration: Develop and present robust recommendations for tool implementation, data integration strategies (CRM, analytics, and enterprise systems), and change management
  • Stakeholder Management: Collaborate closely with key client stakeholders to translate high-level business goals into actionable, structured technical requirements
  • Enablement & Adoption: Support the client's internal teams through the transition to ensure seamless tool adoption and measurable business outcomes

Requirements

  • Must have active, hands-on experience with Microsoft Dynamics 365 Customer Insights - Journeys (formerly Dynamics 365 Marketing) within the last two (2) years. Applications without this demonstrated experience cannot be considered
  • Industry Experience: Proven experience advising on and implementing marketing automation tools, ideally within the Investment Management, Wealth Management, or Financial Services sectors
  • Technical Expertise: Hands-on command of campaign management, multi-channel customer journey orchestration, and complex consent/subscription/preference management
  • Integration Skills: Experience integrating marketing automation platforms with broader enterprise systems (such as Salesforce, Dynamics 365 CRM, data warehouses, and analytics suites)
  • Consulting & Leadership: Exceptional communication and presentation skills, with a proven ability to manage senior stakeholders, build trust, and deliver actionable, strategic insights
  • Problem Solving: A consultative mindset with the ability to translate complex business problems into clear technical roadmaps

We offer/Benefits

  • Medical, Dental and Vision Insurance (Subsidized)
  • Health Savings Account
  • Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
  • Short-Term and Long-Term Disability (Company Provided)
  • Life and AD&D Insurance (Company Provided)
  • Employee Assistance Program
  • Unlimited access to LinkedIn learning solutions
  • Matched 401(k) Retirement Savings Plan
  • Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
  • Paid Holidays - nine (9) total per year
  • Legal Plan and Identity Theft Protection
  • Accident Insurance
  • Employee Discounts
  • Pet Insurance
  • Employee Stock Purchase Program
  • If otherwise eligible, participation in the discretionary annual bonus program
  • If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

This Remote Position Cannot be Performed in New York City.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $120,000 - $145,000. In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position.

Applications will be accepted on a rolling basis.

In accordance with the LA County Fair Chance Ordinance, you may find a copy of the Notice containing a summary of the Ordinance’s key provisions here: Concept FCO Posting 8 27 24 (lacounty.gov)

EPAM will not provide new H-1B visa sponsorship for this position. Candidates with existing transferable H-1B status may be considered.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of individuals with disabilities and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EPAM Systems, Inc. participates in eVerify.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)