Title: Network Administrator

State Role Title: Info Technology Specialist II

Hiring Range: $58,000-$60,000

Pay Band: 5

Agency: New College Institute

Location: New College Institute

Agency Website: www.newcollegeinstitute.org

Recruitment Type: General Public - G

Job Duties

New College Institute (soon to be West Piedmont Higher Education Center) seeks a Network Administrator to provide network management, maintenance, and support for the organization's technology infrastructure. This position is responsible for installing, configuring, monitoring, and maintaining network hardware and software to ensure optimal performance, security, and availability across all systems and locations.

New College Institute (soon to be West Piedmont Higher Education Center's) mission is to be a premier center of learning that provides access to academic degrees, credentials, and professional learning experiences in high-quality learning environments that prepare students for regional and statewide career opportunities while promoting economic prosperity and community transformation.

Key Responsibilities

Network Management and Support
• Analyze, test, troubleshoot, and evaluate network systems and infrastructure.
• Install, configure, and maintain LAN, WAN, wireless, and Internet connectivity systems.
• Monitor network performance and availability to ensure reliable access for all users.
• Perform preventive and corrective maintenance to minimize system interruptions.
• Research, evaluate, and recommend network hardware, software, upgrades, and performance improvements.
• Respond to and resolve network support requests, documenting issues and solutions.
• Maintain network documentation, including configurations, procedures, and system changes.
• Ensure compliance with applicable federal, state, and agency technology standards and requirements.

Network Security
• Support the implementation and maintenance of network security measures and best practices.
• Monitor networks for security threats, vulnerabilities, and suspicious activity.
Implement and maintain security controls to protect systems, data, and infrastructure.
• Assist in responding to cybersecurity incidents, malware infections, and security breaches.

Customer Support and Collaboration
• Provide Level I and Level II technical support to faculty, staff, students, and other users.
• Collaborate with internal and external stakeholders to resolve technical issues and support organizational initiatives.
• Perform other duties as assigned

Minimum Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or an equivalent combination of education and experience.
• Minimum of two (2) years of experience supporting, installing, maintaining, and troubleshooting LAN/WAN environments and network infrastructure.
• Working knowledge of network design, routing, switching, security principles, and common network hardware.
• Experience monitoring network and website performance and implementing technical solutions.
• Strong analytical, problem-solving, organizational, customer service, and communication skills.
• Ability to work independently and collaboratively while managing multiple priorities.

Additional Considerations

• Industry certifications such as CCNA, CCNP, CompTIA Network+, Security+, or equivalent.
• Experience with network security monitoring, firewall administration, and vulnerability management.
• Experience supporting technology environments in higher education, government, or public-sector organizations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

State employees who have been affected by Policy 1.3 Layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card) must submit the card BEFORE the closing date for this position. The card may be scanned and attached to the application or faxed to (276) 403-5604. Please include your name and the position number of the fax cover sheet.

Reasonable accommodations are available to individuals with disabilities during the application and/or interview processes per the Americans with Disabilities Act. Please call 276-403-5627 for assistance. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY.

Contact Information

Name: Diana Pace

Phone: 276-403-5627

Email: [email protected]

 

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.